Actinic & WorldPay integration

[theglowcompany]

Hi,

Since I strated using v6 I keep getting the following message when I receive an order.


The notification failed for the following reason:
Callback to merchant site failed

If I'm not mistaken it seems that customers are able to make a purchase but are then not redirected to my site. I havnt a clue on this one, got any ideas anybody?

Thanks

James Cameron

[Nadeem]

Hi James

Don't know what could cause this problem, i am speaking to Development regarding this problem.

Just out of interest, have you changed the Act_OCCWorldpayTemplate.html?

Kind Regards

[theglowcompany]

Nadeem,

Thanks for your reply.

No we havnt changed anything in this area.

I appreciate your help, please let me know as soon as you can.

Thanks

James

[cdicken]

Also, have you contacted WorldPay at all? They may have a transaction log which will provide more information about what actually happened with the faulty transactions.