New user problem uploading first time.

[Vapex]

Help!
My service provider is ftp.businesserver.co.uk and when i us the wizard to upload site the program crashes. It gets to checking http connection to remote server then just stops.Other times it can not find cig-bin or can not find http? I have been trying for hours and have had no luck. :confused:
Please help anyone!

[NormanRouxel]

There's an alternative to the wizard.

If you know what your sever settings should be (your server people should be able to help) you can try entering them in Advanced / Network Setup and then trying the "Test" button that's there.

You

[Vapex]

Hello
The test button is not working its grayed out. This is the first time tying to setup the settings and the only thing that works is the wizard?

[NormanRouxel]

Are the entry fields for all the configuration details greyed out too?

[Vapex]

The Advanced network setup says Actinic host mode at the top of page, all the FTP details are grayed out. Server Details are ok - (cgi-bin grayed out)
Any ideas?
Thanks for your help.

[NormanRouxel]

Ahah! Host mode is where you've been supplied with special version of Actinic pre-set to run on someones server. If that's the case you shouldn't need to set anything up as it is already configured. Best check with whoever supplied you with catalog to see what's going on.

If you're not meant to be running in Host Mode (i.e. you have a normal account with an ISP and have to set it up yourself) then you'll have to convert the catalog. This can be done via the Convert button in Advanced / Network Setup.

[Vapex]

Hello
Yes thats done it! Can you tell me how i get all the site in \public-html directory? As the site has uploaded but it does not show as index is in acatalog! directory which is out side \public-htmk (sigh)
Thanks again

[NormanRouxel]

Actinic always puts nearly everything in the acatalog directory except the main Brochure page (if you're using Brochure) which is uploaded into the site root. Even then the images, etc come from acatalog.

You've not said if you're using the Brochure or not.

[pinbrook]

Catalog by default places an index file in the acatalog folder. This allows most people the flexibility they need to run a site along side the catalog with a separate index.

You have 3 options there

1 create an index file outside the acatalog folder which includes a link to the site
2 ask your host to bypass the index page and allow the site to open at the index within acatalog.
3 use a301 redirect from the index to acatalog index

[Vapex]

Yes i am using Brochure.How do i make a link to index.html from outside?
Or is this not the best way to do it, will it make it harder for google to find ..?
Thanks again! :)

[NormanRouxel]

If you're using Brochure then you should now have an index.html in your site root. This is the start brochure page. It should have links to your shop which is also called index.html but is in the acatalog directory. This assumes you're using Actinics defaults as you can overule these page names.

How do i make a link to index.html from outside?I'm sorry but I don't understand your question. Best to give an example of what you want to do as, as I've explained above, there is more than one index.html.

[Vapex]

I think i will have to give up, i need index.html in the public_html dir on uploading. The thing will just not work in the acatalog dir.The site i have made is just what i wanted but i can not get it to work live bacause of the folder problem! :mad:
Please there must a way of doing this , that i can do :confused:
Can i change the place actinic puts the index file?
Do i have to redo the site ? and rebuild it in a diffarent way?
Do i have to get service provider to change it. (which i do not think they will)
If you can help please do, and thanks for all your time.

[NormanRouxel]

i need index.html in the public_html dir on uploading.

That's exactly what Actinic does with your Brochure home page.

If that's not happening then you've done something wrong.

I'd suggest posting your network settings. Do Advanced / Network Setup / Export. Then paste contents of the textfile you exported into a message here. Make sure you obfuscate any passwords.

[Vapex]

Hello

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp.businessserve.co.uk
WEBSITEURL www.vapextech.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.vapextech.co.uk/cgi-bin/acatalog/
CGIBINURL http://www.vapextech.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./public_html/
FTPHOST ftp.businessserve.co.uk
FTPUSERNAME
FTPPASSWORD i
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

Thanks again.

[NormanRouxel]

You CATALOGURL http://www.vapextech.co.uk/cgi-bin/acatalog/ is wrong.

You're keeping your acatalog directory inside cgi-bin not inside the site root (and in another line - PATHFROMCGITOCATALOG ../acatalog/ - which is correct -
saying that it's not inside cgi-bin)

this should be

CATALOGURL http://www.vapextech.co.uk/acatalog/

Also CODEBASE ./public_html/ may be wrong (but this will only affect the Java Applet on checkout if you use it). This is usually

CODEBASE ./

Norman

[Vapex]

Hello
I have changed this and index is in correct place but i now get.
Forbidden
You don't have permission to access /~vapextech.co.uk/public_html/ on this server.


--------------------------------------------------------------------------------

Apache/1.3.29 Server at www.vapextech.co.uk Port 80

I have had a look with dreamweaver and index is in first dir.

??

[NormanRouxel]

Not sure what your settings now are. Best post them again.

Also do Advanced / Network Setup / Test and post the results.

[Vapex]

Hello
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp.businessserve.co.uk
WEBSITEURL www.vapextech.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.vapextech.co.uk/acatalog/
CGIBINURL http://www.vapextech.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./public_html/
FTPHOST ftp.businessserve.co.uk
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

I ran a test and all ok , but i do not get a log of it so i can not post?

I must thank you for all your help dont you go out and have any fun! ;)

[NormanRouxel]

I think you're saying that it's all working now. However

CODEBASE ./public_html/

should probably be

CODEBASE ./

Also you may now have a redundant acatalog inside your cgi-bin. If so it should be deleted. Also another redundant index.html may be inside cgi-bin.

[Vapex]

Hello Again
What i have found out is that, the index file has to be in the Public_html dir.
If it is not you can not get access to the site as the index file actinic makes sends you to the public_html which has no index.html in it and you get a permission denied, when anyone tyies to go to the web site.
So what i need is to make actinic put index file in public_html dir, which you can not do?
Any more help left :eek:
Thanks Paul

[Vapex]

Hello
I have done it, but ..... I have uploaded a test site and all works ok , but when i do the test button on network setup can not find the catalog dir?

Catalog URL:
http://www.vapextech.co.uk/public_html/acatalog/

Path From CGI-BIN to acatalog Directory:
../public_html/acatalog/

But its there! It posted the BrochureTestPage.html to it! So i just uploaded anyway and moved the index.html to the public_html dir.

Should i worry about it? :( It all works fine. ;)

[NormanRouxel]

Catalog URL:
http://www.vapextech.co.uk/public_html/acatalog/

seems wrong. This should be the address that customers use to access your acatalog directory. I'd expect it to be:

Catalog URL:
http://www.vapextech.co.uk/acatalog/