changing web hosting server via actinic

[DecorativeXtras]

hi there,

i am changing my web hosting and am having problems uploading the site to the new host. I am going to:

advanced>network setup> wizard >

i am then checking the configure new network settings box....

i then enter my hostname, username and password....

actinic then asks me to type in my wesite address, as it would appear in the web browser, so i add:

http://www.decorativextras.com

the wizard then checks all the paths to the cgi-bin etc... the wizaed the shows the following information:

Once the wizard logs in to your server, it needs to know how to get to the cgi-bin and web root directories. The cgi-bin directory is the directory where CGI scripts are stored. Cgi-bin directories typically have names like "cgi-bin", "cgi", etc. The web root directory is the directory where your web files are stored. The view on the left hand side is a view of your FTP server's directories. Please select the cgi-bin and press the ">>" button to copy the directory name into the CGI-BIN directory field. Please do the same for the web root directory. If you want to refresh a directory listing, please close it and then re-open it. If you know the directories already, you can type them directly into the text boxes. Your catalog files will be stored in a sub-directory of your web root directory called "acatalog."

in the options the information of my server appears, i.e. folders

in the boxes, the cgi-bin direcory is:

/public_html/cgi-bin/

in the boxes, the web root directory is:

/public_html/

**these folders exist in the server directory....

but, when i press next, it says a lonh message to the effect that the 'file was not found' and 'no responce' saying the settings may be wrong.

I have got back to my hosting support and they tell me all is working fine in the server and as far as they know there is a problem with actinic, they reccomend me to use ftp program to upload the site, but if i do this from my pc i will get all the offilne stuff on my server, which is not needed and also if i upload stuff, update, my web, i will not be sure if it has done it right.

This is the first the i have done since purchacing the space on the server. I have not tried to change anything in term of dns or registration of the website name etc, as you can see i am a novice at this and am just going along with what the host tells me. i am not quite sure what to do, is there anyone out there that will have a solution to this problem or let me know what i can do to move the site into the new server?

Thanks all for all your help....past and present...

Anil


p.s. sorry for the long mail

[pinbrook]

I have got back to my hosting support and they tell me all is working fine in the server and as far as they know there is a problem with actinic, they reccomend me to use ftp program to upload the site, but if i do this from my pc i will get all the offilne stuff on my server, which is not needed and also if i upload stuff, update, my web, i will not be sure if it has done it right.

you should really try to work out what is wrong. Assume the server is ok and all you need to do is get your network configuration ok.

check permissions are correct on your cgi-bin (755), indeed check you have a cgi bin.

who is the host?

consider moving to a host who has experience with Actinic, as these guys obviously don't

[DecorativeXtras]

hi there,

the host is:

http://www.teknonmedia.com/

how do i check the settings what windows do i need to go in to check the cgi-bin (755)? or do i need to liase with the host for this?

I did have a cgi bin, as the new server had the folders in the right path, so they must exist? or does actinic not show what is actually in the folder system in the prieveiw screen described above?

What can i do to check the settings? will you know what settings i newed or will i have to go to the hosting company?

thanks for your help.

Regards

Anil

p.s. moving is not really an option, as i am paid up, and its quite cheap, the site does not make that kind of money to host expensive.

[kgeals]

Hi there

Is your CGI_BIN URL set to http://www.decorativextras.com/cgi-bin/ I think it should be if its not

By looking at your page I think : Path to cgi-bin from acatalog should be ../acatalog/

path to cgi-bin should be cgi-bin/

I have problems with the softare too!

[pinbrook]

on yout hosts website you have access to video tutorials take a look at this one

http://www.teknonmedia.com/cpanelvideos/uploadfiles.html

when you are using filemanager you will be able to see the permissions of the cgi-bin.

check you have a folder called cgi-bin (755) and a folder called acatalog (777) within the public_html folder

[kgeals]

Ok to check your permissions instead of using http replace with ftp://username@decorativextras.com/cgi-bin/ you should be prompted to enter a password. Fom here you can right click on files and change there permissions..

[DecorativeXtras]

check you have a folder called cgi-bin (755) and a folder called acatalog (777) within the public_html folder

i have added a folder called actalog, there was alread a folder called cgi-bin (755) but the folder for acatalog is 755 also, when i try change permissions to 777 it does not change?

I think i may be moving forwards with this,

[DecorativeXtras]

ok i have just managed to change this by allowing the 'world' and 'group' (to write or something) boxes ticked, i have done this and tried to upload again, but still same error.

Any other ideas anyone?

[DecorativeXtras]

Ok to check your permissions instead of using http replace with ftp://username@decorativextras.com/cgi-bin/ you should be prompted to enter a password. Fom here you can right click on files and change there permissions..

hi there sorry, but i dont understand, i have tried to click on this link, it does not work, where do i need to do this or put this in actinic?

[DecorativeXtras]

on yout hosts website you have access to video tutorials take a look at this one

http://www.teknonmedia.com/cpanelvideos/uploadfiles.html



sorry to submit so many posts at once, but i can upload files directly to this area as shown in the video, but would prefer to do it via actinic, for the following reasons:

actinic will be able to update the web at the server when i upload

i would rather actinic be linked to the server, then i know that there will not be future problems

i would end up uploading all files that are offline, that i wont need on the server (eg prievew html folder, and who knows what else)


for these reasons i have been advised to upload the site via actinic and the non-actinic pages via dreamweaver (which sort of makes sence to me - just how to do it)

thanks again for all your patience everyone.

[kgeals]

Hi DecorativeXtras,

You will have to type it manually changing username for whatever your ftp user is... for example I use: ftp://myusername:mypassword@herbi-rem.co.uk/acatalog/

[DecorativeXtras]

Hi DecorativeXtras,

You will have to type it manually changing username for whatever your ftp user is... for example I use: ftp://myusername:mypassword@herbi-rem.co.uk/acatalog/

i have tried this and it just times out, but i have already checked the permissions using the control pannel and they are fine.

but i really need to know what i can do next to try reslove this issue.

[kgeals]

Ok can you email me a screen shot of your Advanced network setup -take out the user/password although I could test it from my pc with it! Advanced > network setup

kgeals@hotmail.com

[DecorativeXtras]

hi there,

i have sent the details, when i 'test' the new settings in the advanced network setup screen with the new settings in there, without using the wizard, it says:

Unable to move to the cgi-bin directory "/cgi-bin/" on the FTP server.
The specified directory does not exist or you do not have access to the directory.

this seems to be the center of the problem.....

[kgeals]

You have mail! I tried with these setting and got past your problems.. give it a go and tell us if it works..

Kevin.

[DecorativeXtras]

not working, same error message as before, not recieved any mail from you though.

sorry... anymore ideas anyone?

[DecorativeXtras]

i just went to check in my folders on the file manager, there are 2 acatalog folers, one with a permission 777 and 755.... do i need to delete one?

[kgeals]

yes you only need one which should be set to 777. I surpsrised it didnt work for it wet through all the tests fine on my pc with the infi I mailed you..

[DecorativeXtras]

i didnt get a mail from you, do you think you can resend it? i hope you are right, if so then thanks so so much.....

regards

Anil

[pinbrook]

I would help if you posted your network settings here. (without user passwords etc)

[kgeals]

HI there.. just on lunch - MSN upgraded last night and there systems appear to be going weird!
I tried again this morning with no luck -something has changed with your isp?
I hope you get my email this time!
My email earlier said:

I tried again today and I am hitting the
same problems as you. Interestingly I tried to put one of my pages on your
site and navigate to it - and got the page not found error - now it is
there! this sounds like an isp issue - If I can't even browse a file then
actinic will most certainly hit problems! Phone your isp and ask them why
you can't see html pages...

[DecorativeXtras]

I would help if you posted your network settings here. (without user passwords etc)

hi there,

beolw are settings that i am using, please let me know if everything looks fine or if somewthing is different than it shoul be:

cgi-bin url = http://www.decorativextras.com/cgi-bin/

cobebase = ./

server host = 65.98.55.242 (my ip address from the welcome letter)

path to dgi bin = /cgi-bin/

path from cgi bin to actinic = ../acatalog/

cgi script id number = 4

extension = .pl

website url = http://www.decorativextras.com/

path to the pearl shell = /usr/bin/perl

when i use the wizard in the avanced network settiongs tab, the following deatils are entered:

host name: 65.98.55.242 provided by isp as my ip address
username / password = as advised

next screen asks:

website address as it appears on web = http://www.decorativextras.com/


next screen:

cgi bin directory is = /public_html/cgi-bin/

web root directory = /public_html/

when i press next it says no responce


the folder structure and persmissions of the server space are:

.neomail 700
.trash 700
etc 755
mail 750
public_ftp 755
public_html 777
tmp 700
www 777
.contactemail 0 k 600
.lastlogin 0 k 600

in the public_html folder the structure and permissions are

acatalog 777
cgi-bin 777
.htaccess 0 k 644



/ public_html / (Current Folder)

Upload file(s)
Up one level
acatalog 777
cgi-bin 777





and folders exist

please let me know if there is anything odd or something that stands out as odd.

please also note that the website is still being hosted by my previous hosting company and that i haver not changedf any registrations of web address or anything at all. the first thing i have tried to do is to get the web over to you via actinic.


plesae let me know if you need any more settings

[DecorativeXtras]

HI there.. just on lunch - MSN upgraded last night and there systems appear to be going weird!
I tried again this morning with no luck -something has changed with your isp?
I hope you get my email this time!
My email earlier said:

I tried again today and I am hitting the
same problems as you. Interestingly I tried to put one of my pages on your
site and navigate to it - and got the page not found error - now it is
there! this sounds like an isp issue - If I can't even browse a file then
actinic will most certainly hit problems! Phone your isp and ask them why
you can't see html pages...

i forwarded this to the host they replied:

This is not us. You are probably uoploading incorrectly.
All accounts on that server can view html.


But we are not your ISP... you need to call them. We are the HOST. Your problems have to do with what your borwser is viewing.

[kgeals]

Thats complete rubbish - what they saying any files held by them (the host) that can't be viewed is the responsibility of the ISP? Ask them why you can't access the sitemap.html page! Its held on there servers!

[pinbrook]

Thats complete rubbish - what they saying any files held by them (the host) that can't be viewed is the responsibility of the ISP? Ask them why you can't access the sitemap.html page! Its held on there servers!

Actually what the host is saying here is quite true. The pages are on their servers, but they have no control over the route some people will take to travel from their PC to reach the server. There are all sorts of pitfalls, broken routers, duff DNS caches etc etc on the way.

It happens often that one person can view a page on the net at the same time as someone else cannot - often the cause is down to the ISP they are dialled up with.

[pinbrook]

please also note that the website is still being hosted by my previous hosting company and that i haver not changedf any registrations of web address or anything at all. the first thing i have tried to do is to get the web over to you via actinic.

this is probably why your network settings test doesn't work.

You can use the IP to force the upload to an IP address, but the network test will be looking at the URLs for acatalog and cgi-bin.

You really need to more the DNS over to the new server before anything will work.

[DecorativeXtras]

hi there greg,

i have made some sucess at last, i have moved over the website registration and am doing the transfer like this, the only problem is that the web will be offline till i get this sorted, so would appreciate if you got back to me fast, The wizard is asking me the question below:

The wizard needs to know where Perl is installed on the web server and what extension Perl scripts must have in order to execute on the remote server. You may need to contact your ISP to gather this information. Be sure to specify the "." on the extension if it is required. For example, ".cgi", or ".pl".

it then say: path to pearl and lets me type in "/usr/bin/perl" as default.

then asks the pear script extension, and gives me ".pl" as default.


what do i need to do?

do i need to create the folders as it asks? or is this infoirmation you need to give me?

thanks for your help.

Anil

do i need to make these folders in my file structure? if so where do i make them? in the root directory or in the puiblic_html folder?

[DecorativeXtras]

hi there all

this is the furthest i have ever got, so please help me now if you can, as soon as i press next, it says:

'the pearl path appears to be incorrect, check the path and try again'

so u are sure that the path is:

/usr/bin/perl

and the pearl script extension is

.pl

please help me on this one,

Anil

[DecorativeXtras]

i sent this quiery to my host and they relpied:

"It is always...

/usr/bin/perl

This also shows on the first page of your cPanel

This is industry-standard. Almost all Unix servers have the same path to Perl.

.pl is an acceptable extension. It depends on what sripts you upload. Sometimes they are .cgi Both are accepatbale on our servers."

i tried to change .pl for .cgi and it gives same responce.

what could it mean if it says that the path is not found? could u suggest anything other than to contact support for actinic?

[pinbrook]

I've just looked at your DNS servers

Domain servers in listed order:
NS1.TEKNONHOSTING.COM 65.98.55.242
NS2.TEKNONHOSTING.COM 65.98.55.243

is this the old server or the new one?

I suspect you are still having problems because the DNS hasn't propagated yet. for a com domain this can take 24-72 hours.

[DecorativeXtras]

hi there,

thanks for your help it is really appreciated, can you tell me how i will know when it is done? can you tell me how to check and what to look for then i can check again maybe tomorrow?

Thanks for your help.....

Anil

[pinbrook]

I use www.dnsstuff.com, then the whois lookup on the page

[DecorativeXtras]

I've just looked at your DNS servers

Domain servers in listed order:
NS1.TEKNONHOSTING.COM 65.98.55.242
NS2.TEKNONHOSTING.COM 65.98.55.243

is this the old server or the new one?

I suspect you are still having problems because the DNS hasn't propagated yet. for a com domain this can take 24-72 hours.

i have just realised what you are saying, this is the old server. any more ideas anyone?

[pinbrook]

you need to wait until the DNS has propagated. ie 24-72 hours

[DecorativeXtras]

hi there pinbrook, sorry this is the dns for the new server, its already there... technohost is the new host, so its done, so do we have any new ideas on what to do? thanks again your help is really appreciated.

[DecorativeXtras]

hi there,

the hosting company sent me the following message:

"You should send me the URL to the website for this script or application so I can see what they say about server requirements."

is there anywher i can get server requirements of an actinic site etc....

[DecorativeXtras]

for some strange reason, actinic has taken now to the details - like a baby with a bottle of milk.

but i now have a further problem,

now i have a problem with moving my email account, this is the final stage. It says the foillowing message:

"The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server."

Actinic comes up with the following error details#:

"Mail server messages:

220-server145.teknonhosting.com ESMTP Exim 4.44 #1 Sat, 05 Feb 2005 11:11:32 -0500
220-We do not authorize the use of this system to transport unsolicited,
220 and/or bulk e-mail.
250 server145.teknonhosting.com Hello www.decorativextras.com [127.0.0.1]
250 OK
550-Verification failed for <enquiries@decorativextras.com>
550-No Such User Here
550 Sender verify failed
Failed 4 - Response: 550-Verification failed for <enquiries@decorativextras.com>
550-No Such User Here
550 Sender verify failed

421 server145.teknonhosting.com lost input connection"

where can i find my email details? I have opened a neomail account and can go into it, but still have the same email address somewhere else, do i need to move it over or something?

Can you help please, thanks

[DecorativeXtras]

hi there,

i have just recieved this error when uploading the site on the new server for the first time,

"an error occured while merging files on the remote site. Diff file checksum error (calculated 9284219, expected 9315254). Please refresh your website. If the problem persists and you are unable to upload your store contact actinic reseller or actinic support as appropriate"

i am going to refresh the website and try upload again, is this what is reccomended?

[DecorativeXtras]

hi there,

after 30 or so posts i have finally craked it....thanks all, just one last issue though, may be simple to the person who holds the knowledge.

When i go to my site using the web address bar:

http://www.Decorativextras.com

The page goes to an index page, instead of going straight into catalog? does anyone know why this is? is there some redirect page that i need? i have heard of this in the past, but am not sure, any advise anyone?

again i really appreciate everyones patience, i am new to swapping hosts, but am sure will bre an expert once i have done this one.

[pinbrook]

go to the videos your host provides

http://www.teknonmedia.com/cpanelvideos/redirect.html

redirect URL is the one you want.

redirect from www.decorativxtras.com/index.html to www.decorativxtras.com/acatalog/index.html

[DecorativeXtras]

hi there,

that worked great, thanks for all your help, i finally got there, really appreciate it.

Hopefully will have no more hosting issues, now dont need to worry about changing hosts

[DecorativeXtras]

hi there....

it was too good to be true, i forgot to have to change my email settings, right now i need to change the email settings on the catalog, so that customers get confirmation emails when they order. where can i set these without having to go through the rest of the network settings? As i have tried a dummy sale, but did not get an email. When io was going through the network settings it said the email details were not right and did not work, so any ideas how to adjust these settings anyone?

thanks

[Nadeem]

Hi there

In "Advance | Network Setup", where it says "SMTP Server", make sure this is the server given to you by your hosting company. Some time it could be "mail.domain.co.uk", "smtp.domain.co.uk" or even "localhost". Then in "View | Business Settings | Company/Contact", make sure this email address is the one you use for that domain, ie "sales@decorativeextras.com"

The two setting must come from the same hosting company.

Kind Regards