strange discount happenings

[web@ack]

Hi

A customer of ours has set up some discounts on their shop. They are using Business 7 and are applying discounts to a particular product group (tax guides)

Now the way it is set up, each guide is £45 each. If two guides are bough, a discount has been set up to charge a fixed price of £60 for the 2. There have also been discounts set up for upto 8 guides being bought at once, these are: -

2 guides = £60
3 guides = £75
4 guides = £90
5 guides = £100
6 guides = £110
7 guides = £120
8 guides = £125

Now, the discounts work perfectly, apart from when you order 6 individual guides, the discounts are working fine up to 5 but then when you add the 6th product, it set s the price as £18(ish) rather than £110.

But the confusing thing is, if you add 6 of 1 individual product, the discount works fine. Like wise if you add say 3 of 1 product plus 3 other products, the 6 discount works fine too!

Are there any limitations using this discount feature or is something not quite set up right? You can take a look at the section at http://www.btc-nw.co.uk/acatalog/DTE_Tax_Guides_.html

Any help or advice is welcome :confused:

[web@ack]

anyone?????

[TraceyG]

Hi Martin,

The first thing I would like to check here is that you have entered the discounts into the software with the highest trigger value first, ie:

8 guides = £125
7 guides = £120
6 guides = £110
5 guides = £100
4 guides = £90
3 guides = £75
2 guides = £60

Please confirm that this is what you have done.

[web@ack]

hi tracey

yes it is set as the highest discount first

what difference does this make?

:)

[TraceyG]

Hi Martin,

Believe me, it does make a difference. It's all to do with the way it has been coded into the software - I am no programmer so couldn't comment on exactly how it works.

I am just going to set up what you have and try it out to see if I can recreate your problem.

[TraceyG]

Hi,

Hmm, very strange, I can recreate this. I am going to put it to our development team as I can't see why this should be happening. As far as I can see I've set it up correctly.

[web@ack]

so you are getting the same probs also?

strange

if you could update me when you know something, that would be great.

thanks

[TraceyG]

Hi,

Apparently this has already been reported as a bug but there is a very easy fix :) :

- Edit ActinicDiscounts.pm (found in your site1 folder) in a text editor such as notepad

- Search for '$nUsedValue = ($nBasis'
- Prefix with 'my' so the line now looks like...

my $nUsedValue = ($nBasis

- Save and exit
- Update site

I've tested this out on my site and it does work.