Secure to non-secure transition

[RobRoy]

Hi All,

Newbie SSL problems.

I'm currently designing my site, which seems to be working just fine without SSL, but I would like to use SSL on Checkout pages and Customer Login.
After setting the SSL Configuration and selecting "Test", everything is OK,
When downloading orders I get the following message:

Actinic received an request forbidden error from the web server. The server is not properly configured to allow Actinic to run CGI scripts from the cgi-bin. Run Web | Configure Web Site Details... to review your web site configuration.

After clicking "Retry" a few times the orders do get downloaded. (without SSL I don't get this message).

Another problem is, after the customer completes his/her order and clicks on the "Done" button on the Receipt page and is then transfered back to the non-secure site, the cart is still indicating it has items within, (not so without SSL) clicking on "view cart" then updates the cart as empty.

I'm not sure if I have made a mistake in the settings or if it is a hosting problem, I'm on a Unix/Linux Server, Hosting is provided by "ehostpros.com"

My network setting are:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 300
SCRIPTEXT .pl
SMTPHOST mail.crystalblue.co.uk
WEBSITEURL http://www.crystalblue.co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
SSLCATALOGURL https://svr52.ehostpros.com/~crysta52/acatalog/
SSLCGIBINURL https://svr52.ehostpros.com/~crysta52/cgi-bin/
SSLPATHFROMCGITOCATALOG ../acatalog/
SSLCODEBASE ./
SSLFTPHOST 65.254.36.218
SSLFTPUSERNAME ********
SSLFTPPASSWORD ********
SSLPATHTOCGIBIN /public_html/cgi-bin/ (have also tried "/www/cgi-bin/")
SSLUSEPASSIVEFTP false
CATALOGURL http://www.crystalblue.co.uk/acatalog/
CGIBINURL http://www.crystalblue.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST 65.254.36.218
FTPUSERNAME ********
FTPPASSWORD ********
PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /public_html/acatalog/

Any help would be very much appreciated

Thanks :confused:

[webyourbusiness]

This is a shared SSL cert right - it must be judging by the settings?

FTP to the SSLFTP host and make sure that your cgi-bin and acatalog folders are setup correctly with the right permissions.

I'd check with your host - of course, I don't know what their support is like, but they would be the best next choice... after that, if they aren't helpful, then you should get a host that works well with Actinic - several frequent this forum, but I doubt you'll get the price they ehostpros charges - sometimes you have to pay a little more ...

[RobRoy]

Thanks for the reply.

Raised a ticket with ehostpros, Very unsatisfactory reply :mad:
Quote:
Dear Customer,
We are sorry, we don't provide any support to the customized packages.

Thank you,
Henry.
Tech Support - Level I
Ehostpros.com
unquote

Looks like my Domains will shortly be on the move... to a new home

Thanks again Ian

[webyourbusiness]

wow - what package are you on?

NO support is amazing!

[j2001m]

thay are jokers use 1and1.co.uk