Houston, we have a bug!

[Simpsons]

Hi,

Thankfully its not too serious, but extremely frustrating! I stumbled on it whilst copying and pasting information between different products. Here's how to replicate it.

1. Select an existing product and copy and paste the information within the 'Full Description' field - you'll need this in a minute.
2. Create a new product.
3. In the 'full description' field, paste the information copied from the existing product.
4. Edit the content of this field (eg. change a word) and leave the cursor focused. Do not tab or click into a different field.
5. Select another product with your mouse.
6. Select your newly created product again.
7. Notice that the information in the 'Full Description' field has disappeared. :eek:

I'm finding similar problems with product components and attributes.

Hope you can all replicate this problem so we can get a fix! If not someone please give me some advice on what I'm doing wrong.

Thanks
Kevin Simpson

[jont]

Kevin - this happens with a lot of other software also as when you paste the info the field is not updated until you move focus or hit the apply button so if you leave the focus as is without applying or hitting enter and navigate away the info is lost - I don't think this is a specific Actinic issue

[Simpsons]

The 'Full Description' field contains square brackets "[ ]" within the body of the text. When these are removed the problem doesn't happen. All very strange I think.

I can replicate this problem continuously which would suggest its not a glitch but something more problematic. I'll run some more tests using attributes and components to see what happens.

The problems I've had here are far more annoying. I'm finding my choices are switching, duplicating themselves or simply dissappearing.

Reply back soon.

Thanks
Kevin

[Simpsons]

Ok,

I've looked at this very quickly, but can conclude that Actinic has issues dealing with square brackets " [ ] " within the Full Description text.

This is the text I have been copying and pasting for test purposes.

!!<<img src="spacer.gif" height="5" width="1"><font size="1" face="Verdana"><br>
Brand: Stylist Wear<br>
Fabric: 100% light-weight 'crinkle' nylon.<br>
Colours: Black, navy, blue and purple.<br>
<img src="spacer.gif" height="5" width="1"><br>
Garment Features:<br>
• Crew style neckline.<br>
• Elasticised waistband for improved comfort.<br>
• Front patch pockets.<br>
• Zipper fastening.<br>
<img src="spacer.gif" height="5" width="1"><br>
Sizes: S, M, L, XL<br>
[ S=10-14 | M=16-18 | L=20-22 | XL=22-24 ]<br>
</font>>!!

If you copy and paste this into the description field of a new product and change a word (e.g. 'purple' to 'jade'), this entire text will disappear from the field when you next view it.

However, if you remove the square brackets from the size information at the bottom of the text. This problem doesn't happen.

Perhaps other users could try this and let me know if its just me who gets this problem.

Thanks
Kevin Simpson

[jont]

Hi Kevin - using developer v7.0.3 and following your walk through above and your code I could not replicate the issue - the text in the new (and original) product remains!!

[Simpsons]

Thanks for trying.

I'm currently using 7.0.2, so I think I'll try an upgrade. If its any help, my development machine is a barebones Windows XP Professional PC. No other applications installed (since new) other than Microsoft Office.

If I discover anything else, I'll post it here. Otherwise, I guess it's a complete mystery.

Regards,
Kevin

[wjcampbe]

I tried it out and Actinic threw fits - started with missing end seperators (about six) and then finally a "could not generate HTML", but the pasted text remained firmly in the full description box. Obviously, I deleted the product I had added, and Actinic settled back down - no errors.

[Nadeem]

Hi there

Tested the code out and it works for me as well.

To Bill, maybe it because Actinic could not find the 'spacer.gif' within your site1 folder?

Kind Regards