Missing Class File?

[jebsond]

When testing my site (uknit.co.uk) I put in an order, go to checkout, enter address details OK, select Credit Card payament and then the next screen just shows a big grey box, and flashes up a message that says:

load: class COM.Actinic.Catalog.EA not found

I am presuming that this implies it cannot find the EA.CLASS file. However, this file is there along with a whole load of other class files, and I can see nothing wrong.

I have tried refreshing the site (which takes ages) but still no difference...

Has anyone got any ideas?

Cheers
Dave :confused:

[NormanRouxel]

Post your network settings so that others here can take a look. Use Advanced / Network Setup / Export to do this. Edit out your user name and password before posting.

Also check with your hosting provider whether your cgi-bin is on the same server as your catalog or a different one (for example Demon does this). If this is the case you'll have to hard code that path in Act_Order03.html.

Norman

[NormanRouxel]

The following from the Actinic Knowledge Base (did you look there) might also apply:-

You will need to FTP to your site, and check whether you have the following directory structure: COM/Actinic/Catalog beneath the acatalog directory. If you don't, then you will need to create the directory structure COM/Actinic/Catalog within the acatalog folder. You will then need to click on upload from within Catalog to upload the files. If this still will not work, then you may need to manually upload the .class files from within the Actinic Ecommerce Installation folder on the PC to acatalog/COM/Actinic/Catalog on the server.

Norman

[jebsond]

Thanks for the reply Norman.

My network settings are as follows:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST smtp1.internetters.co.uk
WEBSITEURL http://uknit.co.uk/
IGNOREPASSIVEERRORS true
PATHTOPERL /usr/local/bin/perl
CATALOGURL http://uknit.co.uk/acatalog/
CGIBINURL http://uknit.co.uk/cgi_bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./public_html/
FTPHOST uknit.co.uk
PATHTOCGIBIN /public_html/cgi_bin
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG


The TEST option from Advanced Network Setup says that it works OK, and the acatalog.COM.Actinic.Catalog directory does exist, and contains a whole load of .class files, including EA.


Regards

Dave

[NormanRouxel]

CODEBASE should refer to your acatalog directory with respect to itself.

i.e. just ./

or try /public_html/acatalog/

or even http://uknit.co.uk/acatalog/

Norman

[jebsond]

Norman,

Many thanks for your suggestions. I tried the second one and it works fine.


Cheers

Dave :)

[Christylh]

Norman,

Your last suggestion worked for me too. Thanks!

I haven't had trouble with any .class files til the last 24 hours.

Think it may have something to do our ISP having to reboot the server our rack is on repeatedly due to the tirade of viruses experienced recently?

C.

[garyhay]

I have a feeling someone maybe attempting to hack the java applet as I had problems for a while today but a refresh cleared it