Search Template Currupt Message

[WongP]

Ok, I'm getting some results at last with http://www.jadeshoes.co.uk

My host (www.areti.net - if you're interested) quickly responded to my plight with some settings and I noticed the paths to the cgi-bin were different. I have changed them and now some parts work, but the following still doesn't:

1) Simple Search - I have had this message displayed, 'The Search Results Template is corrupt. No Search Results XML found'.

I've looked in said template, but I can't identify the problem. Any ideas, anyone?

2) View Basket button doesn't work... but checkout does (which is great!). Again, what could be the cause?

Many thanks.

[WongP]

Also, in the Checkout page why does the Next button take me back to the product (as the Back button does)?

[cdicken]

It sounds like there is a problem with your Act_ResultsTemplate.html template, yout 'Act_ShoppingCartXML.html template and your Act_OrderDetail.html templates.

I suggest you copy a fresh version of these files from your 'Formats/Themes/BusinessCSS' folder into your 'Site1' folder and then upload. You may need to re-apply changes to these files.

The problem with the checkout is that you have replaced 'Cancel' button with a graphic that says 'Next'. You need to check your customisations again, referring to an original copy of the template if necessary.

[WongP]

Chris
Thanks for your suggestions, however it doesn't seem to work.

1). The View Basket doesn't show anything despite having added an item to the basket.

2). The simple/type search doesn't work (Search Template is Corrupt.No Search Reults XML found). It searches the site for words/matches, right? Do I have to input keywords or something?

3). Regarding the 'Act_OrderDetails.html' page, which you refer to , I never seem to get that page. I only get to the 'Act_Order00.html' via the 'Checkout' button.

Any help welcome and appreciated. I think these are the only problems stalling my progress and my client wanted the site up and running last month!!! Thanks.

[pinbrook]

have you replaced the htm files that Chris refers to?

[WongP]

Thanks, but yes I did. However, I've just checked the 'Checkout' phase and I've been taken to the next page along 'Act_Order001.html', so something's improved there.

How come I can't display the 'Act_OrdeDetail.html' page?

And what's up with the corrupt Search Template and 'View Basket' button not working?

The link for 'View Basket' is 'http://www.jadeshoes.co.uk/cgi-bin/ca000001.pl?ACTION=SHOWCART'. This is correct isn't it?

thanks again.

[pinbrook]

To be perfectly honest Wong, I think you need to rebuild your catlaog to work out where your errors are.

I suspect that your customisations are causing the problems. And since we don't know what customisations you've made we can't help that much.

I suggest.

1 take a copy of site 1 put it somewhere safe. (very Safe)
2 restore your installation to the default catalog. ie stationary store. upload it and test all the cgi works.
3 copy your actiniccatalog.mdb into this working copy. upload and test.
4 bring your customised templates back in one by one to see whcih template is causing the errors. (start with act_primary)

Long winded, but safe!!

[WongP]

I don't know whether to laugh, cry or jump off a cliff.

Thanks, I suppose I'll have to try your suggestion, before I call the professionals (which by the way, what would be your rates to sort the problem out? Seriously, please email me). That's a call to anyone else out there too. My client is eagerly wanting to trade on-line and I may not be able to sort out this mess by myself.

As far as I can see, all the important Actinic code is in my templates, so I don't know what I've done wrong!!!!!!

Thanks everyone.

[pinbrook]

Sorry to be the bearer of such news....my suggestions reflect what I would do in such a situation. Other people may have other ideas.

Unfortunatley (fortunately for us) we are very busy at the moment - why else am I working on a Bank holiday weekend? We are unable to help in a paid capacity our current clients and deadlines do not permit.

I hope someone else can contact you offering assistance