Connection Wizard Problem :-(

[Any Web PCs]

Hi All,

I'm trying to upload our first actinic solution to our server, so to start general page production. However, I'm having a problem with the connection wizard..

I manage to start the connection process ok until I reach the Perl location part of the set up process. By click Next on the default values that are there (as they appear to be correct), after a few seconds I get a window reporting the error...


Some of the test made to check that the web server can establish a connection to the remove server has failed.

The CGI script failed to open a connection of the to a remote server

The CGI script recieved an invalid response from a remote server

Can anyone shead some light :confused:

Cheers

Jamie..

[pinbrook]

first of all we need to know if your webserver is windows or unix.

then we need to know what you already have in your network setting. A screen dump is fine (w/o password etc)

[Nadeem]

Hi Jamie


I manage to start the connection process ok until I reach the Perl location part of the set up process. By click Next on the default values that are there (as they appear to be correct), after a few seconds I get a window reporting the error...


Some of the test made to check that the web server can establish a connection to the remove server has failed.

The CGI script failed to open a connection of the to a remote server

The CGI script recieved an invalid response from a remote server


So it made the ftp connection, this problem is only happening when it checks the perl version. Are you running through a proxy by any chance?

If you are, then please check the following information taken from our knowledge base: Proxy Information (http://knowledge.actinic.com/users/kadmin/cgi-bin/ss000007.pl?PRODREF=CD220&NOLOGIN=1&ACTINIC_REFERRER=http://knowledge.actinic.com/users/kadmin/acatalog/)


Hope this helps
Kind Regards

[Any Web PCs]

Hi guys,

Cheers for the response and sorry for the late reply... its a madhouse here!!

Anyway...

Pinbrook, in regards to your response...

The server we are using runs UNIX

My network settings are..

Host Address: ftp.inkjetprintercartridges.biz
Username: xxxxxxx
Password: xxxxxxx
Using a Passive FTP Transfer

Website URL: http://www.inkjetprintercartridges.biz
CGI Location: http://www.inkjetprintercartridges.biz/cgi-bin/

Path to Perl: /usr/bin/perl
File Format: .cgi - seen this used on other sites we're made so guessing this is correct


Nadeem, in regards to your question:

No we're not running Proxies to any more.

I hope this give a little more information...

Cheers

Jamie..

[pinbrook]

whats your

codebase
pathfrom cgi-bin to acatalog directory
path to cgi-bin

have you created the cgi-bin and odes it have permissions 755

[Any Web PCs]

Hi Pinbrook,

ok, just had a look on our server.. yes, the permissions are set to 755

The acatalog directory appears in the route folder of the site next to the cgi-bin folder, which is automatically places there by our ISP, as we are running a virtual server and most many websites on it.

http://www.inkjetprintercartridges.biz/cgi-bin/
http://www.inkjetprintercartridges.biz/acatalog/

Is this helpful??

Cheers

Jamie..

[cdicken]

I would recommend changing your Perl extension to .pl rather than .cgi.

[Any Web PCs]

Hi Chris,

Hows it going :D

Ok, Ttied that and still get the same error... nevermind, worth a shot

Cheers

Jamie..

[cdicken]

You need a pro to look at your server for you. Register an email support request here (http://www.actinic.co.uk/support/register.htm) and the email team can help you out.

[Any Web PCs]

Hi Chris,

Thanks for the response Chris, just what I was thinking... will get our techies to have a look, and try to sort out a solution from that end..

Jamie..

[RandyNews]

Hi guys,

I was just wondering if anyone has figured out what the problem was with the CGI script failed to open a remote connection error.

I am having the same problem and would really appreciate any help that is provided.

Thanks,

Randy