"Invalid order details" which template did I break?

[alexwren]

Hi,

Currently in the final stages of a shop and have come accross the following error having enabled 'quantity in basket' (In actinic - design menu, options, shop defaults, shopping mode)

"A General Script Error Occurred
--------------------------------------------------------------------------------
Error: Aaron Feinburg Classic Throne:
Invalid order details"

The site is hosted at http://www.digital-sw.co.uk

If you click on skates, anarchy, and then click the first 'add to basket' button you will see what i mean.

Having recently solved another problem (cookie errors) Gary at Actinic support uploaded my shop data into the basic template and managed to prove that it was a customisation error and his version worked fine.

Not that I am being lazy or anything but with so many templates and a limited knowledge of actinic I can see a template by template comparison being very slow and painful.

Does anyone know what template they think could be the problem and what i should be looking for?

I will gladly upload a selection if anyone is kind enough to have a butchers.

Thanks in advance.

Alex

[redstarline]

looks like i got the same error today, if you get any ideas let me know!

[redstarline]

i just set it to quanity on confirmation page, and it worked. glad to be leaving the job and actinic behind me this week.

[alexwren]

Yeah thing is that I have just changed it from 'quantity on confirmation page' to 'quantity in basket' I really would like to remove this extra step.

So is this a clue to what template is at fault? Obviously if it works in one and not then there has to be a problem somewhere?

Alex

[cdicken]

Check your product layout templates and ensure that you have that you have NETQUOTEVAR:PRODUCTFORMBEGIN just after NETQUOTEVAR:ENDSEPARATOR and also check you have NETQUOTEVAR:PRODUCTFORMEND just before NETQUOTEVAR:NEXT.

These can sometimes get lost in an upgrade.

[alexwren]

Any idea what pages to start in?

[cdicken]

Go to 'Design | Options | Layouts' and click the 'Edit' button next to 'Default Product Layout'. This will edit your default product layout template.

You may have selected alternative templates in the 'Product' tab of a section or in the 'General' tab of a product. Click the 'Edit' button to edit these ones as well.

[alexwren]

Found a few of these but when website refreshed no change...

Have attached a few of the more likely templates in case anyone is kind/brave enough to take a peek.

Alex

[cdicken]

This is a shot in the dark but in Act_ProductLine.html try placing these...

<Actinic:ACTIONS></Actinic:ACTIONS>

...around NETQUOTEVAR:VARIANTADDTOCARTBUTTON

and also place NETQUOTEVAR:PRODUCTQUANTITY into your design.

[alexwren]

Chris,

You are a star...

It worked! Thanks ever so much for this I really appreciate all your help with this problem:)

Alex

PS Please find attached pint of beer

[cdicken]

Wait a minute - someone's drunk from it!

If you are going to send me virtual beer, make it a full one at least.

;)

[xpher]

yeah me too!

just had to uncomment the "NETQUOTEVAR:PRODUCTQUANTITY" bit.

I feel another website coming on.... online beer vouchers???

cheers,

C.

:D

[Steven Barkess]

Hi

I too have come up against this problem. Throughout, i have had "quantity on confirmation page' but would like to change this to 'quantity in shopping cart'.

I have attached my code for the ProductLine, can any one take a look for me.

Thanks, Steven

[cdicken]

Your product layout template looks fine.

Could you please let us know a URL and we'll take a look.

[Steven Barkess]

Hi Chris

Thanks, appreicate you having a look.

Here is a link to the store. I have the New In section set up as it was originally (Quantity on Confirmation Page), and have the Catalogue section as Quantity in Shopping Cart which result in the error message when you add a product to the cart.

http://www.fidelity dj.co.uk/acatalog/shop.html

Regards

Steven

[cdicken]

Your store works totally fine for me. I can add to the cart and view/edit my cart. Have you managed to get this fixed then?

If it still is not working for you, try going to 'Help | Troubleshooting' and click 'Purge Session Files'.

Also, to shrink your default link size, edit the actinic.css stylesheet and edit the font-size values for the a:link, a:visited etc. lines.