Error reading from orderlock.num

[Kwyjibo]

Since sat evening we have been seeing this error message when attempting to place an order. I have tried deleting orderlock.num and setting backup.num to 777 as suggested on this page --> http://knowledge.actinic.com/users/kadmin/acatalog/copy_of_Order_Lock_Errors.html#aGC124a but then I simply get the error 'error reading from backup.num'

Has anyone ever had similar problems or know a solution?

Cheers!

[cdicken]

If the knowledge base solution did not help you, then all I can suggest is deleting all *.num files from your website and then going to 'Web | Refresh Website'.

This will rest your order numbers back to '0' but at least people will be able to place orders again.