ISP Recommendation Please

[jktackle]

Hi to all.

For the past 2 years we have been using Legend Communications (formerly Businessserve) as our ISP. Problem is recently the reliability of their service has seriously deteriorated, to the point that we need to find a new web host.
The SSL connection keeps failing, with the result that customers can't place orders, for days at a time - catastrophic.

We have a reasonable sized site with a fairly normal set up with SSL for the checkout pages.

See www.jktackle.co.uk for anyone interested.

The crux of my thread is can any of u recommend a really good reliable ISP Host we could transfer to, that you have been using with excellent reliability and support?

We need the usual SSL for checkout pages, webstats, quality 24/7 support etc.

Regards

Stewart Moss

[TBird1]

I'm a relativly new Actinic user, but in my experience there is no comparison between the arrogant anonymouse service you get from the 'big boys' to the personal/caring service given by a smaller/actinic focused ISP.

In my particular case Pinbrook (www.pinbrook.net) has proved an excellent provider. Their Control Panel is far superior to Fasthosts who I moved from, they have Actinic expertise and they are active on these forums.

TBird1

[jktackle]

Thanks for reply Tbird

Anybody else happy to recommend someone or is everyone keeping it secret!!

[orcahouse]

Hi Stewart,

For the last 3 years we have used Plusnet to provide our broadband service and have found them very reliable. For hosting we have been using Netcetera. They have a generous e-commerce package:
http://www.netcetera.co.uk/Products/webhosting/Shared/COMMERCE/default.aspx

Their customer service and 24/7 e-mail support have been excellent and they seem to know all about Actinic's requirements. No doubt it'll all go wrong tomorrow now that I've dared to recommend them!!!

Tom

[Dave Fisher]

Hi Stewart,

For a start you could look at the companies recommended by Actinic. If you visit the following url and click on services followed by ecommerce hosting it will give you list
http://www.actinic.co.uk/

You could also search the forum for recommendations.

We use pinbrook.net and although its very early days we have found their support to be excellent and its nice to deal with somebody that knows what actinic is and how to help when problems arise!

Good Luck

[alexanderpreece]

hi stewart,

i second "orcahouse" i have been using netcetra and they have been extremely good. my mail went down and it was nothing to do with them but helped me out in a matter of minutes my site (touch wood!) has never gone down and is lighting fast to get up!

hope this helps!

alexander preece

http://www.shhh-itsourlittlesecret.co.uk

[Luddite]

We're with 4surehosting (http://www.4surehosting.co.uk/hosting/actinic_hosting.shtml) - actinic specialists - active on this forum - good cust service. Highly recommended.
Nick

[Ally]

Hi there, I would also recommend pinbrook (http://www.pinbrook.net) I have had no problems with them at all, they are friendly and very helpful! :)

[Mike Hughes]

If you want support then one of the specialists mentioned above are a good idea. For low cost, reliable hosting (but not necessarily strong on support) quite a few members use 1and1.

There are plenty of threads on this topic already so a search and read through will give you more information.

Mike