I can not refresh or update site - pls help!

[colind]

iI have recently tried to update my site but kept on getting the error message: actinic can not update due to a merge problem - refresh the site!
iI then tried to refresh the site but recieved the following message:

an error occured while merging files on the remote site. The web site index has been corrupted. Catalouge is unable to update the index. Copy ../acatalog/fulltext.fil to ../acatalog/oldtext.fil failed. No such directory. Please refresh the site.

I then tried to purge and refresh the site and got hte same error message.

a college posted this information on this forum and was advised to delete the actinic folder from hte ftp location and to delete the files from the cgi bin.

I deleted the actinic folder and deleted all the files from the cgi bin and tried to refresh the site but recieved the same error message. I have now noticed that the purge and refresh button in the troubleshooting section is now grey and can not be activated.

a suggestion was made to clear the server via FTP what exactly does this mean? Please advise!

[jont]

You can connect to the site using any FTP program - you can even use internet explorer to connect simply enter ftp://www.site.com where you will be asked for your username and password .... you can navigate to the acatalog and cgi-bin subfolders ... save to a safe place any files that end in .ORD (these are orders) and delete everything.

In Actinic it is often best to change the script ID to a new number and then upload the whole site again.

HTH

[pinbrook]

delete the .cat and .fil files from both site1 and the webserver, then refresh

All cats and fils are generated by the SW so there's no harm in deleting them