Offine Preview has stopped working [Archive]

figment

25-Oct-2006, 06:17 PM

Very stupidly I upgraded to IE7 before finding out it screwed everything up! I have reverted back to IE6, but since then the offline page preview has stopped working.

It seems to go thru all the motions but doesn't launch explorer to show anything.

I would very much appreciate any suggestions for solutions.

Cheers
Steve

figment

25-Oct-2006, 06:31 PM

Please ignore - problem solved. My computer was having a "Microsoft Moment"

Duncan Rounding

25-Oct-2006, 06:43 PM

Was the 'moment' also there when you were trying IE7? Others, including Actinic, say that IE7 appears to be working fine for them.

figment

26-Oct-2006, 07:47 PM

Not sure. When I installed IE7 all the images in preview stopped loading, the font changed etc etc......all bad. I looked here and noticed that others had been having problems with IE7 andf that the solution was "go back to IE6" which I did. I'm not sure whether it was a problem with IE7 or the change back to IE6 that screwed up the defaults.

However, in the light of your comments about others having no problems with IE7 now, why am I? The only thing I can see from the comments is that I am storing the images outside of my Actinic site directory....but why should that matter?

Steve

GraemeG

30-Oct-2006, 11:08 AM

I have broken images in the preview in IE7 in Business4....

The problem is caused as Actinic generates an initial "/" in the img code.

<IMG SRC="/C:/Inetpub/wwwroot/

instead of

<IMG SRC="C:/Inetpub/wwwroot/

Can this be fixed in Perl, or is this exclusive to the s/w?

Nadeem

01-Nov-2006, 11:26 AM

Hi Graeme,

This is built within the executable so I'm afraid it cannot be changed

Kind Regards

figment

01-Nov-2006, 02:50 PM

So....does Actinic 7 work with IE7?

Steve

glennmac

01-Nov-2006, 11:14 PM

Mike Hughes

02-Nov-2006, 08:18 AM

This is a guess, but it sounds like IE7 might be cacheing the page differently. Try going through your internet options and see if setting the 'check for newer versions of stored pages' to 'every visit to the page' makes a difference (in IE6 this is under internet Options> Temporary Internet Files > Settings.

Mike

GraemeG

02-Nov-2006, 12:32 PM

Hi Graeme,

This is built within the executable so I'm afraid it cannot be changed

Kind Regards
So, are we to lose the offline preview facility now or will Actinic provide a new modified exe file...?

I can see this being an issue with all your versions.

Nadeem

02-Nov-2006, 03:16 PM

GraemeG

02-Nov-2006, 04:56 PM

It looks like I'll have to sort it myself then (nothing new there)

I can't see the point of upgrading beyond this version as none of the newer versions offer anything like the complexity I've added by re-writing the Perl in V4.

The one slightly annoying thing is knowing that this issue would be corrected in the same way across all versions, yet only the newest s/w will be made available..

figment

02-Nov-2006, 05:22 PM

Hi Naseem

Will you be producing a fix for v7 -if so in what timescales.

Thanks

Steve

Nadeem

03-Nov-2006, 08:47 AM

davidbenson

11-Nov-2006, 10:07 AM

I installed IE7 at the weekend. On trying Actinic the Content page preview worked only erratically. On hitting 'Apply', there was no change in the preview. I had to click on another product/section and then back to the original to view it properly. Checked and double-checked IE options - all OK. Got frustrated and reinstalled IE6 - everything now OK. Anyone with similar problem - or better still - anyone with a solution? Glenn

I have the same problem but didn't realise it might be IE7 that could be the cause. Other people seem to have mis-understood the problem and are thinking it's the main page/site preview that's not working.

I noticed it last night when trying out a change to text etc. and checking to see how it looked to find the preview pane was not updating without going back through the product content tree and re-selecting the changed product.

Hope someone has an answer as I have to change the text content of about 500 items within the next week and make other changes as well.

cdicken

14-Nov-2006, 10:15 AM

We have identified that there issue with some v7 users and IE7 - and we are looking into possible fixes. In the meantime, you can always use the 'Offline Page Preview' to fire up a preview in your web browser rather than within Actinic. Sorry there are no other solutions to hand at the minute.

davidbenson

14-Nov-2006, 10:39 AM

Chris,
If by 'page preview' you mean the icons at the top of Actinic - they don't work either, most of the time. The only way I've found, so far, seems to be going back several stages in the products tree to a primary section and coming forward again 1 stage at a time. Trying to jump 2 ot 3 stages forward will not work. Watching the page preview screen, at the bottom, it looks as if it is trying to refresh, but it flickers and re-displays the original screen.

tdw

14-Nov-2006, 11:34 AM

I have noticed this problem too, for now I just clock on the Preview Page tool in the top toolbar to launch IE7 for previewing - its tedious but it'll have to do for now.

Casio

19-Nov-2006, 12:15 AM

Hi Steve

I'm afraid I can't give a timescale on when this issue is going to be fixed. From our testing with IE v7, we haven't seen any issues, Some of our Support use IE7 with Actinic v7 and v8 and they haven't report problems, even with customer snapshots. But this is still being investigated currently, and I will post this information onto development

Kind Regards
Just to let you know I use V7 and have just upgraded to IE7 and the exact same disaster has just befallen me! I now get no images showing in any preview window or even in the output window when I'm using v7. I don't want to go back to ie6 and risk messing up my pc anymore, so what is the solution?

cdicken

20-Nov-2006, 01:27 PM

Casio

20-Nov-2006, 08:54 PM

Paul

We are investigating this at the moment, but haven't got a solution. The annoying thing is that we have not been able to reproduce it all in house. Can you still generate an offline page preview outside of Actinic.
Hi, No. Neither review page or preview catalog shows any graphics that are not within the actinic site folder. 99% of my graphics are in a seperate folder on a seperate drive and it's these that are not showing. The fix at the moment is to upload the site to my webspace and see what it looks like!

Hope this helps.

cdicken

21-Nov-2006, 10:46 AM

Please right-click on one of the images in the preview and select 'Properties'. What is the path that Actinic has inserted for the source of the image?

Nikki Ward

21-Nov-2006, 03:25 PM

I installed IE7 at the weekend. On trying Actinic the Content page preview worked only erratically. On hitting 'Apply', there was no change in the preview. I had to click on another product/section and then back to the original to view it properly. Checked and double-checked IE options - all OK. Got frustrated and reinstalled IE6 - everything now OK. Anyone with similar problem - or better still - anyone with a solution? Glenn

Similar problem here - I wasn't aware of this issue and downloaded Internet Explorer 7 last night - Now my Content page preview no longer works. I thought I had an error in Catalog until checking here. The full page preview works sometimes, but even after closing Actinic down and re-opening, many of the changes aren't showing - very frustrating, confusing and time consuming when adding new products :mad:

How can I re-install IE6? The MS IE6 download stops after a few seconds and refuses to continue as IE7 is installed, and I can't find a way to unistall IE7.. :confused:

Nik

wjcampbe

21-Nov-2006, 09:52 PM

Nikki Ward

21-Nov-2006, 11:47 PM

You should be able to uninstall IE7 from Add/Remove Programs in the Windows Control Panel, but it may be better and easier to just switch the 'live' preview off and use the single page preview in browser when you really need to see the effect of a change.

Cheers Bill! I thought I'd checked earlier in the Control Panel and IE7 wasn't there for removal, but just had another look now and it is.. (doh!) :rolleyes:

I've uninstalled IE7 and it defaulted back to IE6. The Actinic preview pane is now working again.....HOORAY!! :D

Thanks again,

Nik

Casio

24-Nov-2006, 04:06 AM

Please right-click on one of the images in the preview and select 'Properties'. What is the path that Actinic has inserted for the source of the image?
Hi Chris, sorry for the delay but here is the properties path for an image...

file:///E:/F:/webpub/BravidoPC1/flagsm.jpg

The E:/F: looks a bit strange to me.

cdicken

24-Nov-2006, 11:02 AM

Casio

25-Nov-2006, 05:20 AM

Well that'll be what's causing the error. What does the field say in Actinic?

Could you also tell me which drive you have Actinic installed on, and which drive you have Internet Explorer installed on?
Yes. Actinic is on E:
IE is on C:
My data (pictures) is on F:

Ive just noticed another problem due to IE7 and that is when you change any details on a item for sale like price it doesn't update it in the lower preview window like it used to. Not even swapping away to another catalogue page and back again causes it to update. I have to hit preview catalogue to force the lower preview page to upate.

As much as I'd like to remove ie7 and go back to 6, I want to resist it as I'm not a big one for going backwards. Hope this info helps.

John Ennals

25-Nov-2006, 05:32 PM

After installing IE7 I found the Page Preview pane would not display images unless they were in the Site1 folder on my PC. After uninstalling IE7 everything was back to normal (if you uninstall IE7 from the Control Panel, IE6 automatically makes a welcome return).

IE7 does strange things, including making your Temporary Internet Files folder vanish and losing the icons in your favourites (sorry, favorites) list.

cdicken

27-Nov-2006, 11:28 AM

I'm afraid there is going to be no way to fix this problem with IE7 until a new version of v7 is made available - I don't know when this will be though.

Until then, re-instating v6 of IE is your best bet.

A lot of the new features in IE7 (tabbed browsing, better security etc.) are already available in other browsers such as Mozilla Firefox and Opera. You could always check those out.

PeterThake

04-Dec-2006, 07:39 PM

BUMP! When I upgraded to IE 7 I got exactly the same problem described. ie no grpahics in the page preview. So I uninstalled IE 7 and reverted to IE 6. Problem soved? Kinda. While Actinic now worked ok, Amazon Seller Central did not. Reinstalled IE7, and Amazon is fine, but once again Actinic is not. Sigh. So beware: if you install Internet Explorer 7, decide it is not for you and uninstall it, it might not leave things exactly as they were.

If you have not installed IE7, take it from me, you are not missing that much. I would wait for some of the bugs to be ironed out.

Like Casio, the the properties path for an image is all wrong:

file:///C:/C:/Documents%20and%20Settings/Pete/My%20Documents/My%20Pictures/NewHeart%20Trading/Misc%20photos

Actinic (?) seems to be screwing up the root directory path?

cdicken - you said this cannot be fixed until there is a new version on IE7. Can you explain why? And if this is a bug within IE7, have Microsoft been made aware of it?

Moan over!

Duncan Allan

05-Dec-2006, 07:10 AM

See thread http://community.actinic.com/showthread.php?t=24290

You are not alone.

Duncan

PeterThake

05-Dec-2006, 02:58 PM

Thanks Duncan. Glad to read Actinic tech support are on the case!

NR Awnings

05-Jan-2007, 10:48 AM

Is there any update to this I have had the exact same problem after updating to IEv7. I have just uninstalled IE v7 and version 6 is now the default and everything is fine now with Actinic.

I really liked IEv7 too! gutted

cdicken

05-Jan-2007, 04:33 PM

Fairly soon we will be releasing 7.0.7, which will be compatible with IE7. Keep an eye on the forum, as we will be letting you know as soon as a beta version is available to download.

Duncan Allan

06-Jan-2007, 02:40 AM

Pleased :) to hear this Chris as this is a such a pain to have to deal with and makes updates and writing copy very difficult.

Sooner rather than later would be appreciated.

Duncan

Casio

06-Jan-2007, 12:14 PM

Pleased :) to hear this Chris as this is a such a pain to have to deal with and makes updates and writing copy very difficult.

Sooner rather than later would be appreciated.

Duncan
I agree, it's muffed me up real bad. When I change a price of an item it doesn't get reflected in the preview window either now. I have to publish and go an look to see what it did.

Duncan Allan

06-Jan-2007, 12:21 PM

A work around I have found is that if you change the pane view from say preview on bottom left to all below or vice versa it will update. But only does this the first time.

Rather than uploading to check your changes close Actinic and reopen it and the changes will have been updated in the pane view. Saves using bandwidth and time.

Duncan

george

01-Feb-2007, 12:56 PM

Has this been cured yet? :D

cdicken

01-Feb-2007, 03:48 PM

As soon as the next maintenance release of v8 is out the door (very imminent) we'll get to work on the v7 patch to deal with these IE7 issues (and also some Vista-related issues).

george

01-Feb-2007, 04:29 PM

Cheers boss.

Duncan Allan

02-Feb-2007, 04:01 AM

No it hasn't and I am very annoyed that it is taken so long.

I can't keep on working like this.

Duncan

davidbenson

02-Feb-2007, 09:36 AM

As we have been waiting about 4 months for some action, I think the time has come for Actinic to offer a FREE upgrade to version 8 (if that works with IE7 as we are told it does) to end the frustrating and time wasting need to keep jumping in and out of different screens to see the updated products in Actinic v7. More and more users will have the problem as Microsoft constantly bombard you with their automatic updates. I have also noticed that several other programs no longer work correctly after IE7 is removed and IE6 re-instated. That just adds to the frustration of using Actinic V7. Come on Actinic - do the decent thing and keep your V7 users happy.

george

02-Feb-2007, 09:51 AM

Lets hope decent Actinic support for v7 continues for a while yet though, I'm sure there are many people (like me) who simply don't have the time or inclination to re-learn their website software which v8 requires. (I qualify for the `free` upgrade as we have cover).

I'd imagine there are no upgrades in design, best seller lists, email marketing, etc planned for v7?

Duncan Allan

02-Feb-2007, 10:33 AM

Seconded George,

Can't spend time on upgrade and a learning curve and have to troubleshoot it. Too many problems it seems first off and still fails to address many features that are global and uncontrollable, - like shipping if instance.

Duncan

cdicken

02-Feb-2007, 02:48 PM

Hi there

Sorry about the delay in getting a Vista/IE7-compatible version of v7 out the door. We had to get a Vista-compatible version of v8 completed first (which is v8.5 - now on beta). Barring any big problems with the beta, we'll get to work next on releasing the next version of v7.

One note about v8.5 - there are some enhanced shipping options that might be of interest. You can do 'free over' on a class by class basis now, and also have different calculation bases for different classes. There's the introduction of Volumetric shipping as well. Feel free to grab a beta and check it out. Details are in http://community.actinic.com/showthread.php?t=27320.

Duncan Allan

02-Feb-2007, 02:56 PM

Will the next v7 update resolve the previewing problem with IE7 for XP systems and not just for Vista?

Duncan

cdicken

02-Feb-2007, 02:59 PM

Yes - it will.

george

02-Feb-2007, 03:35 PM

Any more developments expected with v7 Chris, or only on a `fixing problems` basis?

simonwar

03-Feb-2007, 06:08 PM

Just thought I'd chuck this in....

IE7 crashed my XP system all together, on re-boot IE wouldn't work, so I had to recover IE6.

Has anyone else had problems with IE7 aside Actinic preview problems ?

Thanks, Simon.

P.S. Do v7 owners, or otherwise, get an update notification automatically ?

cdicken

05-Feb-2007, 11:00 AM

It's only going to be a 'fixing problems' basis - making sure that v7 users can still run their businesses despite Microsoft's best efforts ;)

Casio

09-Mar-2007, 10:53 AM

It's only going to be a 'fixing problems' basis - making sure that v7 users can still run their businesses despite Microsoft's best efforts ;)
Getting impatient now....How much longer till we get the V7 fix? It seems like I've been having to put up with this way too long.

I would have been tempted to upgrade but the distributor here doesn't answer my emails trying to get an upgrade price. Anyone know how much it costs to upgrade?

Duncan Rounding

09-Mar-2007, 12:07 PM

Casio

10-Mar-2007, 02:00 AM

If you are ugently awaiting to use Vista for V7 I believe there is a beta out - you could contact support directly if you want it. Personally I'd wait - better sorted correctly than rushed.

It would be best to call Actinic sales for the upgrade price.

No I'm not wanting vista, just IE7 compatability with V7. I can't upgrade to Vista because I need Actinic working on it. I am very reluctant to upgrade to V8 as I only bought v7 less than 6 months before they went to V8. Personally I think the upgrade price for someone in my postition is way way too expensive.

I'm currently seriously reconsidering using Actinic and moving on to something else.

leehack

10-Mar-2007, 11:36 AM

I'm currently seriously reconsidering using Actinic and moving on to something else.

To do this will cost you more than doing the upgrade that you don't want to do. Pointless cutting off your nose IMO.

Casio

10-Mar-2007, 11:55 AM

To do this will cost you more than doing the upgrade that you don't want to do. Pointless cutting off your nose IMO.
True, but I'm a bit peeved at the slowness of fixing the bug, plus my software becoming obsolete within months of buying it.

pinbrook

10-Mar-2007, 12:33 PM

True, but I'm a bit peeved at the slowness of fixing the bug,bug fixing is always going to be slower thanany of us ideally would like, its not the bug fix that takes time, its ensuring there are no knock on effects that crucifies the software.

plus my software becoming obsolete within months of buying it. your software is not obsolete. you can still run a profitable shop from it. You should consider buying cover, as the tech support and free upgrades make it value for money

Casio

23-Mar-2007, 03:23 AM

Hi Graeme,

I'm afraid we wouldn't produce a new exe, as we have discontinued v4 for some time now. v4 has been retired for some time now. Normally we would provide patches for v7 and v8, but nothing before that.

Kind Regards
Just thought I'd let you know the V7.07 Patch doesn't cure the problem! After a huge wait for the patch and working almost blind in all that time, it doesn't blooming well fix the problem. Not on my machine at least.
I still get this when I get the properties of a picture in Actinic. Looks very wrong to me.

file:///E:/F:/webpub/company/expanded.jpg

Back to the drawing board!

Duncan Allan

23-Mar-2007, 08:21 AM

Installed this morning v7.0.7 and the preview is working on my computer with previewing back to the way it was. At last...

Duncan

wjcampbe

23-Mar-2007, 10:01 AM

file:///E:/F:/webpub/company/expanded.jpg
Try putting your Actinic images INSIDE the site folder. You can not really complain that Actinic is broken when you do not follow the software recommended use directions.

Casio

24-Mar-2007, 01:07 AM

Try putting your Actinic images INSIDE the site folder. You can not really complain that Actinic is broken when you do not follow the software recommended use directions.
Err, yes I can. It used to work and now it doesn't. It also works fine on V8, so something that's clearly wrong and fixable. I have now moved my data.

george

23-Apr-2007, 08:51 PM

Anyone managed to get IE7 previewing properly with v7 multi-user? (XP sp2)

Bruce

25-Apr-2007, 07:51 PM

The IE7 display issue has only been addressed in v7.0.7 at the moment. Can you check to see if you have scripting enabled?

Kind regards,

Casio

25-Apr-2007, 11:27 PM

The IE7 display issue has only been addressed in v7.0.7 at the moment. Can you check to see if you have scripting enabled?

Kind regards,
I'd like to help, but I've now moved to Vista on 7.07 and it is all working fine now. I'm sure scripting would have been enabled, but I've no way of checking now.

george

26-Apr-2007, 08:49 AM

The IE7 display issue has only been addressed in v7.0.7 at the moment. Can you check to see if you have scripting enabled?

Kind regards,

I'll reinstall IE7 `now` if you'd like me to check this `are scripts enabled` issue? Can you give the recommended settings (that hopefully allow the preview pane to work) for IE7 if they are different to default?

I'll just do a restore point, then I'll install it again...

george

26-Apr-2007, 08:54 AM

"Active Scripting" is enabled by default, is that the setting I'm looking for?

george

26-Apr-2007, 08:57 AM

Other options

Allow programmatic clipboard access - prompt
Allow status bar updates via script - disable
Allow websites to prompt for information via scripted windows - disable
Scripting of java applets - enable

Not sure if any of that needs tweaked...

PeterThake

14-May-2007, 07:50 AM

The IE7 display issue has only been addressed in v7.0.7 at the moment. Can you check to see if you have scripting enabled?

Kind regards,

Hi Bruce,

I have upgraded to v7.0.7 and I am still experiencing the same issues both in the offline preview and on on the preview within the Actinic application itself. So some qu3estions:

Can you tell me more about ensuring the scripting is enabled? Is this within IE or Actinic?

Which option exactly is it?

Which preview problem should this resolve - the offline preview in IE or the preview within Catalogue or both?

Thanks!

Toby B

16-May-2007, 04:17 PM

What version are you running?

7.0.7 is compatible with IE7 so you may need to upgrade.

PeterThake

16-May-2007, 08:04 PM

Hi Toby,

I am running Actinic 7.07 and IE 7. Still no working preview within Actinic.

Pete

Bruce

18-May-2007, 09:45 AM

Peter,

I would suggest raising a support ticket (http://www.actinic.co.uk/support/register.htm) on this one please. The issues with Preview not working were fixed with v7.0.7. We will need a snapshot of the site to be able to check this for you.

Kind regards,