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jonwilliams
08-Jul-2003, 09:14 PM
Hi

I have a drop down list menu on the brochure page which is the website's home page. However, selecting items from the menu takes you to a Page Not Found page as the /acatalog/ part of the url seems to be missing.

I have searched the forum and thought I had found the answer in this thread (http://community.actinic.com/showthread.php?s=&threadid=864) and have done as Chris Dicken suggested, namely delete everything from /acatalog/ directory in the server, remove '&ACTINIC_REFERRER=' + escape(location.href) + from the script in the <head> section of the template and refreshed the site....twice! But the problem persists.

Any ideas?

Cheers
Jon
cdicken
09-Jul-2003, 11:37 AM
It may be you still have a dodgy session file on the server which has stored the wrong URL for the acatalog folder within it.

Try going to 'Help | Troubleshooting' and then click 'Purge Session Files' in order to clear those.

Could you also give me a URL that I can look at the check the store for myself?
jonwilliams
09-Jul-2003, 01:58 PM
Hi Chris

I tried your suggestion but it still didn't work. (On previous attempts I had deleted all the files off the web directory anyway.) However, I thought...I'll just have one more go deleting everything and refeshing the site, and now miraculously it works again!

If you could have a look anyway and see whether you think the problem might re-iccur, I'd appreciate it.

Globaholic.com (http://www.globaholic.com)

Cheers

Jon
jonwilliams
09-Jul-2003, 02:06 PM
That's "occur" - my spill chooker isn't wyking!
jonwilliams
09-Jul-2003, 03:29 PM
Oh God it's doing it again!!

I have made a couple of small changes to templates in other areas and some catalog changes but that's all

What's going on....help!

Jon
cdicken
09-Jul-2003, 03:46 PM
I have not yet found a water-tight way of sorting these out when they go wrong.

As a suggestion, I would recommend you re-instate the

'&ACTINIC_REFERRER=' + escape(location.href) +

command in the JavaScript in the <HEAD> area.

Then upload and then purge all your session files before testing the site again.
jonwilliams
09-Jul-2003, 05:24 PM
OK I have done as you suggest and it seems to be OK. But for how long? Any further thoughts on resolving the problem permanently would be appreciated...

BTW another problem I had with the simple search bar not working in the catalog pages still persists. Tried pinbrook's suggestion (http://community.actinic.com/showthread.php?s=&postid=10937#post10937) of starting with a clean Act_SimpleSearch.html but a search just takes you to the same page you started on.

Any ideas please?

Cheers
Jon
cdicken
10-Jul-2003, 08:06 AM
I think it will be fine now.

I went on your site yesterday and saw the problem when I selected a section from the drop-down. Then this morning I cleared my cookies and did exactly the same thing and it worked fine.
jonwilliams
10-Jul-2003, 10:55 AM
Thanks

Any views on the search bar problem, i.e. not working on catalog pages?

Cheers
Jon
cdicken
10-Jul-2003, 11:55 AM
It looks as if you do not have a </form> af the end of your drop-down box code, which is corrupting all the other forms in the page.
jonwilliams
10-Jul-2003, 01:29 PM
I took that out because it was generating a line break and distorting the table, but I put it back in the next table cell (blank except for an image backgroung) in Act_Primary.html. So that should work shouldn't it?

Cheers
Jon
cdicken
10-Jul-2003, 02:47 PM
Should do.

You can also add the following lines into actinic.css:

form{
margin-top:0px;
margin-right:0px;
margin-bottom:0px;
margin-left:0px;
}

to elimiate any gaps created by <form> tags
jonwilliams
10-Jul-2003, 03:03 PM
OK thanks. Good tip for an irritating problem with </form> tags.


But that still leaves me with a non-functioning search bar. Any more ideas?

Cheers
Jon
cdicken
11-Jul-2003, 01:12 PM
When I search with your search bar, I get the following parameters coming into the search:

http://www.globaholic.com/acatalog/Tibetan_Amulet_Boxes.html?ACT_droplstbox=&SS=wood&PR=-1&TB=A&SHOP=&RANDOM=NETQUOTEVAR%3ARANDOM&USER=&PASS=&HASH=&SSLBOUNCE=&challenge=5fc7f2425c9afcef1571b5ca4e196c22&challengeou

These are all the input parameters on the page, which is why I suggested the fix with adding the </form> tag to the drop-list.

Having just looked at http://www.globaholic.com/acatalog/Tibetan_Amulet_Boxes.html I can see that the </form> is still missing from the drop-down code.
jonwilliams
11-Jul-2003, 03:53 PM
Chris

It is working OK now thanks although I will have to move the search bar as the </form> tag still creates a line break.

However, I still don't get why it didn't pick up the </form> tag before. OK it wasn't in Act_Simplesearch.html, but it was in Act_Primary.html in the next table cell to the right of where NETQUOTEVAR:SIMPLESEARCH was.

Also, I am getting quite a lot of seemingly random CGI error/incorrect http headers messages when navigating the site. This isn't connected is it - some wierd server problem or something?

Have a good weekend

Jon

PS Thanks for helping me up the learning curve!
cdicken
14-Jul-2003, 09:32 AM
When I try and navigation your store via a Perl script, I get a message of:

The specified CGI application misbehaved by not returning a complete set of HTTP headers.

I normally get this message when I have made a change to a script (like ss000001,pl) and then uploaded it via BINARY rather than ASCII. If you do a 'Web | Refresh Website' in Actinic, it should fix this.
jonwilliams
14-Jul-2003, 02:54 PM
Thanks Chris. I haven't done any of the things you mentioned, but I will refresh the site and see if that solves the problem.

Cheers
Jon