Postage & Packing

[Graham Hall]

I posted a thread earlier today about Royal Mail and got lots of good replies. Many thanks to all those who contributed, many of whom seem to have a lot more experience of web biz than I, so let me see if I can draw on your experience again....

What say you to the merits of having prices on your websites that include P&P verses charging for P&P as an extra?

Has anyone been running their website charging P&P and then changed their pricing structure to include P&P as part of the price? (or visa versa) If so was it good, bad or neutral for business?

Many thanks

[completerookie]

one simple bit of advice,
look at what your competitors are doing"
its no good adding in the cost of P and P if all the competitors quote ex-vat - you will look expensive and start to lose orders.

if the competitors inc p&p, do the same

[Mike Hughes]

It also depends on what you sell. I expect most orders to have 3-5 different items in them so including P+P in each would be a waste of time.

The only time I'd include P+P was if I was selling large items in one off quantities and could call it "free delivery".

Mike