Moving to new webhost

[Penny]

Anyone out there have any experience of moving your Actinic website to Heart Internet? After several attempts toget the cgi-bin path sorted out, it all seems to work apart from sending emails.

Email works fine with Outlook Express but not via Actinic.

When an order is placed I don't get the 'New Order' message and the customer doesn't get the 'Thank you for your order'

From the website, emails sent using the 'Email Us' facility don't arrive and emails I send from Actinic ie 'order shipped' don't arrive although I get a message saying it was sent.

Any input will be welcomed!

thanks,
Penny
www.lavenderlifestyles.co.uk

[Penny]

Have just looked in error.err as suggested in previous post and found:

Program = MailScri, Program version = 6 , HTTP Server = Apache/2.0.55 (Red Hat) , Return code = 999 , Date and Time = 2007/01/21 21:05, Internal Errors = Error returned from SMTP server (4: shannon.xeonserver-seven.co.uk: Service not available - closing connection
)

Shannon is the mailserver of my previous host. The nameservers were changed to the Heart Internet nameservers this morning. Is it just a delay in sorting out the mailservers or do I need to change a setting somewhere?

Penny
www.lavenderlifestyles.co.uk

[RuralWeb]

Moving any host will involve a period of uncertainty especially with emails. I would give it a few days and see what happens.

[Penny]

In Actinic Network Settings I've replaced the name of the mail server with the IP address. Now the emails through Actinic work fine. Maybe the system just needs another day or two before it can resolve the address by itself.

[pinbrook]

Maybe the system just needs another day or two before it can resolve the address by itself.Domain name propagation always takes a day or so to filter through the www.

[sgtbash]

I am having the same problem with heart internet.

i have tried using the ip and that doesnt work either.

I have posted up in the upload problems section but no one has replied.

Please help

Dan

[RuralWeb]

I am having the same problem with heart internet Call Heart Internet - as jo says in your other post it is usual that the host helps you get things up and running. If they cannot help then I would suggest moving to an Actinic specialist host who will have you up and running ASP.

[los_design]

How long have you two been with them Penny/Dan

As Jo states, DNS prop can take 48-72 hours.

[sgtbash]

I have been with Heart internet a week (with a resellers account) and the account in question has been active for about 4 days.

Just checked - still not working and displaying the HTTP error

:mad:

[los_design]

Can you post your NS please

(remember to remove your p/w and u/n)

[sgtbash]

NS? Network settings or nameservers? Ill post both lol

Network settings:
HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.thebunkerwarehouse.co.uk
WEBSITEURL http://www.thebunkerwarehouse.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME sales@thebunkerwarehouse.co.uk
SMTPPASSWORD {PASSWORD}
CATALOGURL http://www.thebunkerwarehouse.co.uk/acatalog/
CGIBINURL http://www.thebunkerwarehouse.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../public_html/acatalog/
CODEBASE ./
FTPHOST ftp.thebunkerwarehouse.co.uk
FTPUSERNAME thebunkerwarehouse.co.uk
FTPPASSWORD {PASSWORD}
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /public_html/acatalog/


Nameservers
ns.mainnameserver.co.uk
ns2.mainnameserver.co.uk

[los_design]

Is your cgi-bin sitting above the public folder?

If not, have you tries public_html/cgi-bin/

[sgtbash]

sorry, which setting is that for?

i have just copied the settings off the heart internet support section that "apparently work"

Dan

[los_design]

PATHTOCGIBIN /cgi-bin/

[sgtbash]

using "public_html/cgi-bin/" for that setting gave this error instantly on pushing the test button:

"Unable to move to the cgi-bin directory "public_html/cgi-bin/" on the FTP server.
The specified directory does not exist or you do not have access to the directory."

a "cgi-bin" folder does not exist inside the "public_html" folder.

Dan

[sgtbash]

Hi all,

I have been talking to the guys at my hosting support and they have asked:

"Can you tell me the full URL of the install script where you enter that data or the configuration file that you edit as well as the full URL to the script that is generating the error."

Also, i have tried putting different smtp servers in there and they do not work either, would the configuration throw up a SMTP server error if the cgi script's were not working properly?

Dan

[los_design]

Hi all,

I have been talking to the guys at my hosting support and they have asked:

"Can you tell me the full URL of the install script where you enter that data or the configuration file that you edit as well as the full URL to the script that is generating the error."

Also, i have tried putting different smtp servers in there and they do not work either, would the configuration throw up a SMTP server error if the cgi script's were not working properly?

Dan

There is no install script per ce on the server, you are uploading via FTP. All you are doing is PUBLISHING your work not installing. Sounds like they think it is PHP/MySQL....

The store is rendered by the viewers browser like any other site, HTML, tabular layout, css yada yada...

Have you tried using the network set up wizard?

[sgtbash]

If i run the network wizard it will get past the cgi settings (which havent changed) and fail at the SMTP settings which i know are correct and work as it is a "in use" email account. It gives the error:
"An error occurred while sending an HTTP request to the web server. Perhaps your network is down or the web server is down. Try again or contact your network administrator or ISP correct the situation."

[leehack]

Try putting 'localhost' in as smtp server with no passwords or anything else mail related in there.

[sgtbash]

Hi, tried that using both the advanced network and wizard and i recieve the same errors as before

:(

[los_design]

did you do as Lee suggested with 'localhost' and leave the other settings blank in that section?

[sgtbash]

Yeh ive tried that one.

[sgtbash]

Hey,

I have just made a discovery.

I have made a new site in actinic and tested network settings for another domain hosted with the new company and they worked first time without putting any smtp details in.

(using the advanced network screen)

If i enter smtp details it will then give the "cgi script error"

does this suggest anything?

Dan

[sgtbash]

Another development.

Updated the "above" sites network settings with a SMTP mail server without having "send me an email when there are orders to download" inside the business settings > ordering menu.

and it successfully went through and sent me the test email

only when i ticked the "send me an email when there are orders to download" box is ticked will it give me a cgi script error.

hmmm

Dan

[sgtbash]

ok... so now its working.

i changed nothing, i did nothing, no server configs were changed, dns was done updating days ago.

but its working

everything

im confused and quite annoyed.

Thanks everyone for your help.

Dan