Exporting to the USA

[MASTERforge]

Hi,

I need to send a package to the USA. Its not through my business but personal. I am getting a real headace with this one.

I tried to book through parcel force but they want business names as a mandatory field. This is odd? So I thought I would try Royal Mail but they dont deliver over 2kg.

My package is about 3.5 kilos and I am wondering how to send it? I have tried contacting both Royal Mail and Parcel Force but get the dreaded computer voice and a list of options that sends me in circles. I thought I would come here for a bit of advice.

Anyone know the best way to send a 3.5kg package to USA and what documentation I would need? Its one of my personal swords so UPS and some other courriers wont touch it.

I hope of sound advice:)

[kathynewman]

Hi Leigh - with regards to parcel force - just put in the persons name in the business name field - we do this all the time and its fine.

Do you have a carrier for business stuff to go abroad? If so just use that one and if you feel the need to charge yourself the cost of the postage.

Kathy

[chris ashdown]

Royal Mail will do a surface mail for over 2 kg quite cheap but can take 3-5 weeks

Not shure if they do a signed for service on this

[MASTERforge]

Hi,

Thanks for your replies. I managed to get to speak to someone human at ParcelForce eventually. It took a while being bumped around the automated system. They charge an extra £1 or so to book by telephone.

Turns out that in the business name section I just had to put 0 and everything else would have been fine. Although my measurements wouldn't work on the site too!

I think its quite a good money spinner for them. Making the site unclear and difficult to use. I had to use what I guess was a premium rate number and pay additional charges.

It reminds me of the need for good customer service. Our customers always need to be able to speak to a voice!