Problem moving orders from "Pending" to "Completed" tabs

[NickD]

In Catalog 6.1.3, I seem to have a problem with a small number of orders received - in that when I do all the things that normally make them move to the "completed" tab, they steadfastly refuse to move and stay as "pending". The items are marked as shipped, payment is marked as made in full, and both packing notes and invoices are printed - that normally does it, but not for these oddball ones. The only difference that I can see between these and the others which behave normally, is that I have granted some additional discount for them by entering a negative value in the "Surcharge/Discount Percent" box on the "totals" tab. Even though the payment is marked as the newly discounted price (i.e. 100% of it is paid), these blighters stubbornly refuse to move to "completed". I can't help feeling that there may be a connection to the payment bit - maybe the software is looking for full payment of the non-discounted price or something like that.

Any ideas anyone?

Regards

Nick

[chris ashdown]

I have a simular problem, but with just one customer

She reduced an order size from 10 items to 8, so I ammended the order and also gave a refund on the excess postage.

This order still remains and wont move to the completed list

I am on Ver 6.1.2

Chris

[NickD]

I just noticed also on my latest order (one of the problem ones) that on the invoice it has printed "full payment received" whilst on the packing note it has printed "partial payment received". Both are surely derived from the same data.....?

Nick

[chris ashdown]

My one has

Pending
Total lines 3
% Shipped - 88
% Cancelled =12

Don't know if this helps

chris

[chris ashdown]

SHOULD READ


My one has

Pending
Total lines 3
% Shipped = 88
% Cancelled =12

Don't know if this helps

chris


__________________

[cdicken]

There are a couple of things to try to manually adjust this.

1) Check the payment histories of the orders by clicking 'View Payments' in the 'Progress and Payments' tab. Check that the amount in this is the same as the amount at the bottom of the 'Current' column in the 'Totals' tab.

2) Actinic holds seperate records for the 'Order Line' info and the overall 'Order' info. If these have got out of kilter then Actinic may not be able to cope. Open up the 'ActinicCatalog.mdb' database and look at the 'Orders' table. Find the record for the bad order and then go along to the 'Items Shipped' and 'Items Cancelled' columns. Check the numbers in there and adjust as necessary.