quantity and product name not displayed

[tigercore]

When you goto the view cart page, the name of any items in the basket are not displayed, along with the number indicating the quantity.

help.

[NormanRouxel]

Well they are on everyone elses site. A link might help so we can see for ourselves.

Norman

[tigercore]

yes, a link would help!

http://www.sme-solutions.biz/acatalog/

[NormanRouxel]

Wierd. The table structure is there but is empty.

First place to look is in Act_ShoppingCartXML.html as this contains the structure of these pages. Make sure the following section is present

<Actinic:XMLTEMPLATE NAME="ProductLine">
<!-- Product line begin -->
<TABLE BORDER=0 WIDTH=100% CELLSPACING=0 CELLPADDING=0>
<TR>
NETQUOTEDEL:REFERENCE
<TD WIDTH=90><SPAN CLASS="actxsmall">NETQUOTEVAR:PRODREF</SPAN></TD>
NETQUOTEDEL:REFERENCE
<TD WIDTH=280><SPAN CLASS="actxsmall">NETQUOTEVAR:PRODUCTNAME</SPAN></TD>
<TD WIDTH=60 ALIGN=RIGHT><SPAN CLASS="actxsmall">NETQUOTEVAR:QUANTITY</SPAN></TD>
</TR>
</TABLE>
<!-- Product line end -->
</Actinic:XMLTEMPLATE>


Norman

[NormanRouxel]

Also check Act_OrderDetail.html as this may be involved too. Look for

<TABLE cellspacing=0 cellpadding=1 border=0>
<Actinic:XMLTEMPLATE NAME="ODLine">
<TR>
<TD valign="bottom"><B>NETQUOTEVAR:PRODUCTNAME</B></TD>
<TD valign="bottom">NETQUOTEVAR:DISPLAYPRODUCTREF</TD>
</TR>
</Actinic:XMLTEMPLATE>
</TABLE>



Norman

[tigercore]

cheers norman, i'll let you know...

[tigercore]

cant seem to fix this, i've even replaced the two files with the default unchanged ones and it doesnt help!


Help.

[NormanRouxel]

Have you made any changes to any of the Perl scripts?

Norman

[tigercore]

no, i dont like changing those becuase i'm no 100% sure what im doing with them, so they are all unchanged.

[NormanRouxel]

Lets see if the product is making it correctly into your shopping cart. You'll have to add an item or two to the cart (don't check out) and then FTP into your web server and move into the acatalog directory. You should find a file there ending in .session - this is the shopping cart. It should begin with a digit (actually your IP address with Z's insted of .'s) so look there first.

It's a text file so you should be able display this in a text editor.

Post that file here so I can have a look. The product line is in a block like this:-


<ShoppingCart>
<Product Reference="6" Name="Bunch of Flowers" SID="2">
<Quantity>1</Quantity>
<Info>Hello Mum</Info>
<Date Year="2000" Day="01" Month="01"/>
<QDQualify>1</QDQualify>
</Product>
</ShoppingCart>




Norman

[tigercore]

Here is the text from the .session file. there were four of them but they all look pretty much the same.


<SessionFile Version="1.0">
<URLInfo>
<LASTPAGE>http://www.sme-solutions.co.uk/</LASTPAGE>
<LASTSHOPPAGE>http://www.sme-solutions.co.uk/</LASTSHOPPAGE>
<BASEURL>http://www.sme-solutions.co.uk/acatalog/</BASEURL>
</URLInfo>
<CheckoutInfo>
<BillContact/>
<ShipContact/>
<ShipInfo/>
<TaxInfo/>
<GeneralInfo/>
<PaymentInfo/>
<LocationInfo/>
</CheckoutInfo>
<ShoppingCart/>
</SessionFile>

[NormanRouxel]

This session file appears to be from an empty cart.

There's no <ShoppingCart> section.

Just stick a few things in the cart first and take the most recent .session file that appears to start with your own IP address (filename has Z's instead of dots).

Norman

[tigercore]

This one looks more like it....


<SessionFile Version="1.0">
<URLInfo>
<LASTPAGE>http://www.sme-solutions.biz/cgi-bin/ca000001.pl</LASTPAGE>
<LASTSHOPPAGE>http://www.sme-solutions.biz/acatalog/Vaio_Notebooks.html</LASTSHOPPAGE>
<BASEURL>http://www.sme-solutions.biz/acatalog/</BASEURL>
</URLInfo>
<CheckoutInfo>
<BillContact/>
<ShipContact/>
<ShipInfo/>
<TaxInfo/>
<GeneralInfo/>
<PaymentInfo>
<PONO/>
<USERDEFINED/>
<METHOD/>
</PaymentInfo>
<LocationInfo/>
</CheckoutInfo>
<ShoppingCart>
<Product Reference="25" Name="VAIO FR215H" SID="32">
<Quantity>1</Quantity>
<QDQualify>1</QDQualify>
</Product>
<Product Reference="6" Name="PCDJ Home Edition" SID="6">
<Quantity>1</Quantity>
<QDQualify>1</QDQualify>
</Product>
<Product Reference="44" Name="VAIO FR215E" SID="32">
<Quantity>1</Quantity>
<QDQualify>1</QDQualify>
</Product>
</ShoppingCart>
</SessionFile>

[NormanRouxel]

Well those product are in the Cart OK. So it must be a page generation problem. Try copying ActinicOrder.pm from your Original folder into Site1 and see if that helps.

Norman

[tigercore]

No change there.

Any more ideas? I called actinic support and they've never seen this problem before.

Cheers for all your help btw Norman, greatly appreciated.

[NormanRouxel]

Well who knows what's going on here. This is a wierd one.

All I can suggest is add some temporary text into Act_ShoppingCartXML.html and Act_OrderDetail.html in the areas mentioned in the posts above to see which templkate is doing the page generation.

Norman

[tigercore]

Will do, and i'll let you know if i solve it, or if tech support come back with anything.

[Steve Zodiac]

How did you resolve this in the end?

[tigercore]

Replace Act_ShoppingCartXML from the '\actinic ecommerce v6\formats\themes\BusinessCSS' directory and the description will then display in the cart.