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whatevercomics
16-Apr-2007, 02:02 PM
We are getting this error message come up when we attempt to import a snapshot on Version 6

FATAL ERRORS
(File ExportFiles.cpp, Line 240) - Archive error 13 - Extract selected files call failed
Library error - Error creating file C:\Program Files\Actinic Ecommerce v6\Sites\Site1\CommonOCC\Thumbs.db ! has been caught.


It seems to have coencided with our checkout stopping working on our live site - www.whatevercomicsshop.co.uk - but we are not sure if the two problems are related or if we are just cursed! :D

Any suggestions will be very much appreciated.

pinbrook
16-Apr-2007, 02:11 PM
Error creating file C:\Program Files\Actinic Ecommerce v6\Sites\Site1\CommonOCC\Thumbs.db

go and delete the said thumbs.db and try again

whatevercomics
16-Apr-2007, 02:13 PM
If its that easy i might just cry.....

Thanks - i will let you know how it goes