Update site / refresh site

[jacy]

Hi again,
Almost every second time i try to update my site i receive an error message saying
"an error occured while merging files on the remote server. the index file is corrupt. copy C/inetpub/j/mysite/acatalog/aaaaab.fil to C/inetpub/j/mysite/acatalog/oldprice.fil and tells me i will need to do a site refresh. "

This is very annoying as i add new products each day I usually click update site and go to bed only to find in the morning that i have to refresh my site.


How can i fix this?

Cheers,

Jacy

[Jenny]

what exact version are you on for reference?
Jenny

[cdicken]

Jacy

Try deleting all the *.fil files from your 'Site1' folder, and from the 'acatalog' folder online, and then do a 'Web | Refresh Website'.

This will force Actinic to generate brand new fil files - rather than trying to update corrupt ones.

Hope it helps.

[jacy]

Hi Jenny / Chris,
I have version 6.1.3 calatog.
Chris i read a post that suggested deleting all of the *.fil from the website and site 1 folder. I have done this with no luck.

Cheers,

Jacy

[cdicken]

C/inetpub/j/mysite/acatalog/aaaaab.fil

What is confusing is that 'aaaaab.fil' is not a filename I recognise. I have no other suggestions on this one. All I can suggest is registering a support request HERE (http://www.actinic.co.uk/support/register.htm) and someone can take a look at your snapshot to see what is causing the problem.