Add To Cart Button Disappeared

[hero2zero]

Hi there,

Recently we have taken over a company that used Actinic for a website, we have tried to update the site however, the ADD TO CART button has disappeared from each product.

Could someone shed some light on what we are doing wrong?

I hope you can help

[wjcampbe]

Have you 'suspended' ordering? Only the 'enabled' box shoulod be ticked.

[hero2zero]

Hi there, sorry if I sound completely moronic but where do I go to check that tickbox out? It sounds possible

[wjcampbe]

I dont have a v6 site loaded at the moment, but in v7 it's View | Business Settings - Ordering tab, right at the top. In v8 it's Settings | Business Settings etc.

[hero2zero]

Thanks, I will check that out this evening when I return

Could it be anything else just so I have a couple of options ?

[hero2zero]

Hi there, I have checked the Business Settings and it is set as it should be to allow the store to function ... I could give you the URL of the site if you wish ( bearing in mind its quite old)

Hoping somebody could help

[Mike Hughes]

The other thing I would check is that the 'can be ordered online' box is ticked for each product.

Mike

[hero2zero]

Hi there, I have checked every product and 'can be ordered online' is ticked, and the Business Settings section is as it should be too. I have updated the site and still no add to cart button, however the checkout and basket functions are there.

[Mike Hughes]

OK. Try Design Options> Navigation and see if there are any images listed for "Order Icon".

Mike

PS. If this doesn't work then please provide a url so we can take a look at the underlying code.

[hero2zero]

Hi there, thanks for all your help so far ... we have managed to get the buttons back (it was what you suggested last olderscot) however now when we click on Add To Cart it gives us an error

Take a look at

http://www.pleasurewarehouse.net/acatalog/

* Warning this store is of an adult nature *

[Mike Hughes]

the 500 internal server error is often a sign of incorrect permissions on the server. Make sure that the acatalog an cgi-bin directories have permissions set to at least 755 and sometimes 777 is needed.

A forum search for 'permissions' will throw up more details if needed.

Mike

[hero2zero]

Thanks for your help olderscot. I have set the permissions (they were correct already) but still I can not add products to the cart (Internal 500 Error).

This is the same on the checkout page, and the view cart page too.

[Mike Hughes]

What happens if you run a network test from actinic? Are there any errors thrown up?

Mike