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agon
15-Jun-2007, 01:32 AM
Okay so I have been using version 8.0 been having some problems with the design tab so I thought I would download 8.5 trial and give it a try.

I can import my site into this trial version with no problem. But when I refresh or update the site it gets to “checking catalog” and then gives me an error and then shuts down.

I then import the original default site back in and then import my network settings and then hit refresh and it uploads to my server fine.

Why won’t my site snapshot upload?

Thanks
Agon
pinbrook
15-Jun-2007, 10:21 AM
whats the error message?
agon
15-Jun-2007, 06:32 PM
The error that I get is here:

http://home.comcast.net/~agon024/error.png

When I look at the error data it shows:


AppName: catalog.exe AppVer: 8.5.0.0 ModName: catalog.exe
ModVer: 8.5.0.0 Offset: 00367603

What do I need to do?

Agon
pinbrook
15-Jun-2007, 06:51 PM
upgrade to 8.5.1 HFUA and try again
agon
15-Jun-2007, 07:56 PM
Same thing. :(

AppName: catalog.exe AppVer: 8.5.1.0 ModName: catalog.exe
ModVer: 8.5.1.0 Offset: 003689a3

I can upload the default site just fine. But when I import my site from 8.0 it won't let me refresh or update.

Agon
pinbrook
15-Jun-2007, 08:04 PM
Probably one for actinic suppport to take a look at the data
Mike Hughes
16-Jun-2007, 09:12 AM
I would also try compacting the database as it sounds like something in it could need fixing.

Mike
Darren B
16-Jun-2007, 10:47 AM
Support will probably want your snapshot, sometimes there are errors in it and actinic does not know how to handle them.

I had it with a v7 site, 2 others moved OK but the third just crashed actinic. i sent a snapshot and about 6 hours later i got it back and it was fine.

Darren
freakmode
20-Jun-2007, 09:53 AM
After a couple of weeks building my new site - this has also started happening to me today. Unable to fix it - everytime I go for an upload it just terminates.

Exported snapshot reinstalled and imported back the snapshot - same problem.

This is a real mare..
freakmode
20-Jun-2007, 10:02 AM
Error now getting worse - unable to export a snapshot now
freakmode
20-Jun-2007, 11:03 AM
Ok have now fixed this problem - had to delete an entire section from the dev site - one of the inner product sections must have picked up and error and evertime you clicked on that section or any product in it it fell over.

Anyway removed the entire section and it now loads fine. Just have to add back the 50 products I had to zap.