Unable to move to the cgi-bin directory "/cgi-bin/" on the FTP server.

[mst05]

I hope someone can help me.

I installed the recent version of Actinic ECommerce for evaluation in my local pc.

When uploading the files to a server, I encountered an error:

Unable to move to the cgi-bin directory "/cgi-bin/" on the FTP server.
The specified directory does not exist or you do not have access to the directory.

The cgi-bin folder exists in the server. Also, the username/password I use in the FTP has permission to the cgi-bin folder.

I don't know what I'm doing wrong. :confused:

Help!!

[los_design]

Can you post your network settings please (make sure you take out your username and password)

Regards

[mst05]

Thanks for the reply.

I've attached the image of my setup.

I've changed the actual IP address to 1.1.1.1 here.

[los_design]

Thanks for the reply.

I've attached the image of my setup.

I've changed the actual IP address to 1.1.1.1 here.
Your path from cgi bin to acatalog looks incorrect.

Can you confirm your host please?

[pinbrook]

Your path from cgi bin to acatalog looks incorrect.

blank this out and run a network test, make cgi script ID 1 (anything but zero)

[mst05]

I blank the path from cgi-bin to acatalog directory.

When I clicked on Test button, it automatically entered ../acatalog/ inside the textbox.

[Duncan Rounding]

I blank the path from cgi-bin to acatalog directory.

When I clicked on Test button, it automatically entered ../acatalog/ inside the textbox.

And following that what result did you get from the network test?

[Darren B]

I think you will find that you have changed acatalog to estore might be what is causing the problem, if you wish to use another directory then you need to change all references in the database. You then can not change anything or you will have to do it all again

Darren

[mst05]

And following that what result did you get from the network test?

I still get the following error after I click did the network test.

Unable to move to the cgi-bin directory "/cgi-bin/" on the FTP server.
The specified directory does not exist or you do not have access to the directory.

[Duncan Rounding]

If your ftp enters your webspace at the root (1.1.1.1) and not a subfolder of that then your cgi path is wrong - hence the message.
Try FTP path to cgi-bin to be /EStore/cgi-bin/ and leave the path from cgi-bin to acatalog as viewed... empty.

If this doesn't work then ftp to your webspace and take an image of the folder structure and post here.

[mst05]

If your ftp enters your webspace at the root (1.1.1.1) and not a subfolder of that then your cgi path is wrong - hence the message.
Try FTP path to cgi-bin to be /EStore/cgi-bin/ and leave the path from cgi-bin to acatalog as viewed... empty.

If this doesn't work then ftp to your webspace and take an image of the folder structure and post here.

Thank you so much with all your effort and help.

This is the FTP structure.

/
[tab]/Maggie
[tab][tab]/EStore
[tab][tab][tab]/acatalog
[tab][tab][tab]/cgi-bin

[mst05]

Thank you so much with all your effort and help.

This is the FTP structure.

/
[tab]/Maggie
[tab][tab]/EStore
[tab][tab][tab]/acatalog
[tab][tab][tab]/cgi-bin

I think I'm getting somewhere... after changing the path to cgi-bin I now have a different error message.

Path to CGI-Bin
/Maggie/Estore/cgi-bin/

Actinic received a bad method error from the web server. The server is not properly configured to allow Actinic to run CGI scripts from the cgi-bin. Run Web | Configure Web Site Details... to review your web site configuration.

Hopefully, I'm getting nearer to uploading the files. :-)

[Mike Hughes]

A couple of questions/suggestions.

1. Is this a unix or windows based server?

2. You need to set the permissions to 777 or 755 on the cgi-bin and acatalog folders. This is because Actinic needs to have write permissions itself as well.

Mike

[mst05]

A couple of questions/suggestions.

1. Is this a unix or windows based server?

2. You need to set the permissions to 777 or 755 on the cgi-bin and acatalog folders. This is because Actinic needs to have write permissions itself as well.

Mike

This is window-based server. I will try your suggestion.

[mst05]

What is the counter part of CHMOD in window based server? I tried CHMOD using ws_ftp but it didn't work because I learned it's only for Unix.

[Duncan Rounding]

I think you're almost there.

I'm not too sure about windows servers - other may know better - but I believe you may have to get the permissions set by your host.

[Mike Hughes]

I guessed we were looking at a windows server. This may need to be done by your host, but the details of what needs doing should be at the end of this thread:

http://community.actinic.com/showthread.php?t=28725

Mike

[mst05]

I guessed we were looking at a windows server. This may need to be done by your host, but the details of what needs doing should be at the end of this thread:

http://community.actinic.com/showthread.php?t=28725

Mike

Thank you everyone for being so helpful.

I have read a document titled AdvanceGuide_8_v14.doc for Actinic. I've followed Section G which discusses the procedures in dealing with windows server. Unfortunately, it still says that I don't have a write permission.

In addition, I tried to assigned "Everyone" to full control so as to check if it's really the permission problem. It still says that I still have a write permission problem. I don't know what else to do. It seems that this shouldn't be running in windows server. What do you think? :confused:

[Duncan Rounding]

Actinic will run on Windows servers but unfortunately it seems it is usually harder to set up and very few people have a full working knowledge of doing so. Have you tried contacting supprt?

[mst05]

Actinic will run on Windows servers but unfortunately it seems it is usually harder to set up and very few people have a full working knowledge of doing so. Have you tried contacting supprt?

Thank you for your advice. I have re-submitted this problem to their support just now.