Error: Phrases not read yet

[broccoli]

When adding any product to the basket, I get the following error:


ERROR:
A General Script Error Occurred
Error: Phrases not read yet (-1,21)
{./acatalog/195Z92Z168Z169A1060812719B432.cart, Permission denied}.
Press the Browser back button and try again or contact your ISP.


Anyone have any ideas on what is causing this?

Platform is Windows IIS
Not using Shared SSL

Thanks

[Steve Zodiac]

Originally posted by broccoli
{./acatalog/195Z92Z168Z169A1060812719B432.cart, Permission denied}.
This looks like whoever is browsing the site is using a 'Norton' internet product.

To resolve this you will need upgrade to v4.1.1, then download the firewall patch (which is two replacement scripts) and use them.

[broccoli]

Originally posted by Steve Zodiac
This looks like whoever is browsing the site is using a 'Norton' internet product.

To resolve this you will need upgrade to v4.1.1, then download the firewall patch (which is two replacement scripts) and use them.

Thanks Steve, I might be wrong but I don't think that's the problem... we're getting this from all visitors to the site, Macintosh users and Windows users, users without Norton etc.

... could it be a server-side (IIS) problem?

[Steve Zodiac]

[... could it be a server-side (IIS) problem?
The only thing that could cause this (I think) on IIS is if the permissions on the acatalog folder where insufficient.
It needs read/write/execute for IIS and also the IUSR_<servername> account needs to be able to create, delete files etc. (normally the 'Change' or 'Modify' set).