Network settings for Easyspace

[smithfield]

Hi Everyone,
I am having problems with the above. I have followed instructions easyspace gave without success. Printscreen attached. Can anyone help?
George
smithfieldwine.com
Print screen too large!!

[RuralWeb]

Several posts recently about easyspace problems eg http://community.actinic.com/showthread.php?t=31260&highlight=Easyspace my advice is to move to a host that works with actinic

[Nappyman]

Hi George

I am at the moment am going through the mill with Easyspace and since hosting started for my actinic shop I have gone through many trials and tribulations, so let me know the problem and I will try and think if i have had the same issues (I am sure I have!)

Just as a footnote, I have come across a hosting company called unitedhosting.co.uk who may be my hosts in shining armour should my issues with Easyspace not be resolved as they offerexcellent hosting packages and very cost effective SSL Solutions

But before we get to changing hosts let me know your problems, if needs be contact me direct if you wish

Lloyd

[leehack]

George

Email me a snapshot and i will have a go at setting it up for you tomorrow.

First thing that you need to do in my experience with easyspace is make sure you are not on Windows hosting. If you are, get it changed to Unix/Linux or change hosts.

What is failing? What error messages?, no need to print screen, click on the export facility and paste the settings you have into the forum, like you see in other peoples posts. Remove passwords though.

[smithfield]

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.virgin.net
WEBSITEURL http://www.smithfieldwine.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/local/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME ******@smithfieldwine.com
SMTPPASSWORD ********

CATALOGURL http://www.smithfieldwine.com/acatalog/
CGIBINURL http://www.smithfieldwine.com/cgibin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST www.smithfieldwine.com
FTPUSERNAME ******
FTPPASSWORD ********

PATHTOCGIBIN public_html/cgibin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

[Nappyman]

Im just looking at it now, do you have your Path to CGI-BIN and your path From CGI bin to acatalog the wrong way round?

Also SMTP server should be 10.1.1.200 with no user name and password

Will carry on looking at the rest!

Its on Unix hosting with Easyspace i take it?

Lloyd

[Nappyman]

just out of interest what part of your web site is not working as i made a test purchase and it went through the purchase and took me to your payment page?

Lloyd

[leehack]

New site is not live, that is the old one.

This is typical Easyspace difficulties in my experience when using actinic, dreamweaver can access the ftp server no problem, actinic provided with the same details, fires up error message:

An error occured while checking the FTP transfer mode -- 500 Unknown command. Try using the other mode.

all modes fail, why can't somebody at easyspace buy a brain off ebay, use it for half hour and provide a guide for their clients. They're terrible IMO. They can sell the brain back to ebay once they've used it.

[Nappyman]

Please dont get me started on Easyspace as its Friday and i wanted to stay calm, I have however just been on the phone to support at easyspace for the last 15 minutes to find out that a support ticket i raised 9.00 Wednesday morning has not been looked at as the person it was assigned to is off, and how usually they dont take this long to resolve problems.

I honestly think i am at the point of changing hosts today, you can only give a company so many chances, these people are playing with my livelihood

Not a happy bunny!!

[RuralWeb]

I honestly think i am at the point of changing hosts today, you can only give a company so many chances, these people are playing with my livelihood Been there several times with easyspace over the years!:rolleyes:

[smithfield]

Am dumping easyspace. Have arranged hosting with Greenkeyltd.co.uk. Good price and have the owners landline, mobile number and address!!!
Thanks for the help.
George

[Easyspace]

Hi Smithfield,

Sorry I missed your forum message before you chose to go elsewhere for your hosting - I would have liked to have helped!

Just out of curiosity the last we heard was a conversation you had with one of our 1st line support staff on the 4th of July when you were going to send us a screenshot of your current settings - if you could let me know if anyone got back to you after you sent in your screenshot we'll take a look at the handling of your case for you.

Thanks!

p.s you can get me on johnathan@easyspace.com if need be.