Missing download link in receipt

[heimdall]

Hi everyone

Something has gone horribly wrong with our site.
In the receipt generated by Protx we have lost the link which allows our customers to go straight to their downloadable file.

In its place is a blank space followed by NETQUOTEVAR:FOOTERTEXT

This has come about since we changed the colour scheme and font aspects of the site.

I cannot find any previous threads about this issue and nothing in Actinic FAQ.

Any thoughts much appreciated.

Thanks

Steve

[Nadeem]

Hi there Steve

My first suggestion would be:

1. Make a backup of your act_order04.html template (Which is the receipt page) within your site folder.

2. Once you have done this, please copy the original act_order04.html from C:\Program Files\Actinic Ecommerce v6\Formats\Themes\Business and paste it in C:\Program Files\Actinic Ecommerce v6\Sites\Site1 or whatever your site is called

Once this is done, please update your website

Kind Regards

[heimdall]

I have tried exactly those steps as suggested.
Regretably exactly the same message

NETQUOTEVAR:FOOTERTEXT

appears at the bottom of the page and no download link.

What else can it be?

Thanks

Steve

[cdicken]

In 'Design | Options | Layouts', change the Overall Layout template for the Receipt Page to 'Act_ReceiptPrimary.html' - this will get rid of the NETQUOTEVAR:FOOTERTEXT.

With regards to the download link, it should appear just underneath the order lines in the shopping cart. Check your link colours in 'Design | Colors' to ensure that the colour is visible against the background colour you are using in your shipping cart (Form Background).

[heimdall]

Thanks for those suggestions.
I am now using the template as you indicated.
It has indeed removed the FOOTER text.
The download link is still not appearing and I have checked the source code for a link that may have been invisible due to colour.
Have also changed the background colour.
The download link is not found on the page at all.

Puzzled!

Thanks

Steve

[cdicken]

Could you just check that you have specified a file in the 'Digital Download' tab of a product? This will create a 'Click here to download' link underneath the individual item in the shopping cart on the receipt. Does a link appear on the email that customers receive?

[heimdall]

Yes, all the products have a file listed on that DD tab (and the path to the file is correct) and have a tick in box AutoShip.

Thanks

Steve

[cdicken]

Could I ask you to do a refresh - 'Web | Refresh Website' - as this will replace any files that might be missing.

If that does not work then I think we have got as far as we can on the forum. You are going to need to raise a support query at http://www.actinic.co.uk/support/register.htm and have the email team look at your snapshot.