SMTP problem

[davecuttriss]

I’m currently testing out V 6 for a customer & have the trial site running on http://www.dal001.com/acatalog/. I’ve set up the STMP server as mail.dal001.com with the mail address under view/business etc as orders@dal001.com. The “test” message after web/configure etc. returns fine. I also get confirmation messages through the web site after ordering. Also the SMTP settings are working fine with mail programmes.

However when I download “orders” e.g. for items which have to be sent and then try to send the confirmation e-mail for payment received then I get an error message that davecuttriss@dal.eu.com (which is my primary Outlook address) is not permitted to use the SMTP service (fair enough) but I’m damned if I can see anything else that I can change to let the local machine know that it is orders@dal001.com that is supposed to be sending the message.

I’ve reset orders@dal001.com as the default for Outlook (although I can’t see why that should affect anything)



Any ideas anyone?

Thanks

Dave Cuttriss

[Mike Hughes]

I think you're hitting a fairly common problem that's down to the way Actinic and your host interoperate.

In a nutshell, web hosts are locking down their mail gateways to prevent spammers from using them and this is getting in the way of Actinic too.

There is a patch that Norman Rouxel has created using sendmail. It's not perfect, but it is the best option that I and others have found.

You can find the patch with instructions here:

http://www.rouxel.cwc.net/actinicstuff.html

Mike

[davecuttriss]

Thanks Mike, I'll check it out

Dave

[NormanRouxel]

Since SM|TP seems to be working for your test orders you shouldn't need my patch.

I presume you're using the e-mail capability within the Actinic Orders pages to send additional messages to your customers. These don't pass through Outlook but go straight to the live sites SMTP server via an Actinic Perl script.

I may be that your e-mail address (as entered in View / Business settings) doesn't match the domain your site is in and this is why the SMTP server is rejecting the messages.

Norman

[davecuttriss]

Thanks Norman

The e-mail address in business settings is correct "orders@dal001.com" & is the same as the "web configuration"

The error message we get when trying to send mail from local machine is as follows:
<<
Failed to communicate with the SMTP server.

Possible Cause:
Network transmission problems.

Recommendation:
Retry

Resolution:
If retry fails, check your SMTP settings
or contact your ISP.


The error was:
58320enquiries@dal.eu.comError returned from SMTP server (7: 550-(www.dal001.com) [64.191.23.8] is currently not permitted to relay through


Command: send Filename:

>>
64.191.23.8 is the IP address for dal001.com

ANy further help comments would be appreciated!

Many thanks

Dave

[cdicken]

Well, it looks like any email with the ending @dal001.com works fine, but any other ending (i.e. @dal.eu.com) has an issue.

This is something you need to talk to your web-host about - why won't they let emails to other domains work with the SMTP server? There is probably something they can enable.

[davecuttriss]

Hi Chris

We've isolated the problem to the mail server (thanks to a lot of help from Garry Green at Actinic). It's still a bit confusing but it definitely relates to the hosting server and it's relationship with the SMTP server. We initially didn't suspect this as ordinary e-mails worked fine through the mail server and the test message and order confirmation to us worked fine. I think Garry has nailed it & I qote from his latest mail:
<<
I touched briefly on it in a previous email. It is the way that the server handles mail with the same address, all mail servers are set up to the best of everyone's abilities to stop people send third party mail or Spam. These two emails however (the test and the order notification) are sent to the same address as the one that they were sent from, that is the 'to' and 'from' addresses are whatever is specified within 'Company/Contact' in the software. The mail server does not care whether the sender of the mail is sending Spam to himself, therefore the mail is relayed.
>>

Dave

[newuser]

Hi All,

I am currently having the same problem. My tests from Network Setup are successful however sending out customer orders are not successful. I keep getting the same errors as below.

I am not quite cler about the resolution here.

Does anyone has a fix?

Failed to communicate with the SMTP server.

Possible Cause:
Network transmission problems.

Recommendation:
Retry

Resolution:
If retry fails, check your SMTP settings
or contact your ISP.


The error was:
58324ecel@verity-it.comNo SMTP server is specified

Command: send Filename:

[newuser]

Hi All,

I am currently having the same problem. My tests from Network Setup are successful however sending out customer orders are not successful. I keep getting the same errors as below.

I am not quite cler about the resolution here.

Does anyone has a fix?

Failed to communicate with the SMTP server.

Possible Cause:
Network transmission problems.

Recommendation:
Retry

Resolution:
If retry fails, check your SMTP settings
or contact your ISP.


The error was:
58324ecel@verity-it.comNo SMTP server is specified

Command: send Filename:

[davecuttriss]

Hi Ade

I kept having these problems even after extensive communications with our hosting company (who really tried hard) We initially thought it was their mail server not shoeing s reverse DNS for itself but problems continued even after this was fixed.
We fixed it by using "localhost" (without the ") as the SMTP server name. There is some info in the Knowledge base on this. It did work for us. Hope it does for you.
Dave