Testing My Advanced Network Setup

[OJ Owens]

Below is the problem, that I have now come to after, been unable to move from the cgi-bin to the acatalog, and then back again, then unable to write and execute the scripts, I have finally arrive to this last issue, which does not show up a error message, takes me all the way to me receiving an email confirming my setup test. The problem is below. in bold.. Can anyone help me out, or has anyone come across this problem to which they solved.

Problem
***************
Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -
Unable to create a file in the web page directory.

Permission denied

Unable to create a sub-directory in the web site directory.

File exists


************
My Host is easycgi.
Network Settings below

Server Details
Catalog URL = http://www.domainname.com/acatalog/
CGI-BIN URL = http://www.domainname.com/cgi-bin/
Path from CGI-BIN to acatalog directory = ./acatalog/

FTP Details
Server Host = ftp.domainname.com
Username= enter
Password= enter
Path to CGI-BIN = /domainname/cgi-bin

Path from CGI-BIN to acatalog directory as viewed by
the FTP Server = /domainname/acatalog/

Email Settings
SMTP Server = mail.domainname.com

Website URL = http://www.domainname.com/

Path to Perl Shell = /user/bin/perl/
*******************************

Thanks
OJ Owens :(

[OJ Owens]

I was still able to upload my site, when I did finally after three days, I was not able to run my scripts.

The Add To Cart does not work, the Search does not these were the errors I got...

Add To Cart
A General Script Error Occurred

--------------------------------------------------------------------------------
Error: Error opening ./acatalog/202Z95Z200Z12A1186220698B448.session (Permission denied)
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner

Search

A General Script Error Occurred

--------------------------------------------------------------------------------
Error: Error opening ./acatalog/202Z95Z200Z12A1186220735B4852.session (Permission denied)
--------------------------------------------------------------------------------
Press the Browser back button and try again or contact the site owner
***********

With not much experience, I am guess this might have something to do with folder permissions on the web server of my hosting provider easyCGI.

Can someone please explain this to me, and help me solve my problem..

Thanks
OJ Owens

[leehack]

Click the 'export' button on the network settings screen and paste the settings into here without passwords. This is how most people do it, PLUS it's much quicker than writing it all out. Once your problem is solved, it will then help others far better. Take a look at a few posts in this forum to see how we do this if you don't understand.

[pinbrook]

and check your permissions

cgi-bin 755
acatalog 777

[OJ Owens]

OK,

Thanks:)

So have you came across my problem before and what do you think is the problem and what are my solutions....

Help Greatly appreciated. :) :) :)

[OJ Owens]

and check your permissions

cgi-bin 755
acatalog 777
How do I check my permissions?

And are this permissions on the web server? that would mean, I would have to contact my hosting provider wouldn't it?

[leehack]

So have you came across my problem before
About 3,000 times, the fact it has a forum of its own will give you an idea on how common this kind of problem is.
what do you think is the problem and what are my solutions....
In short, you haven't a clue what you are doing OR you have a host that will not work with actinic. Which is why i mentioned the export as this makes anyones job of helping you, much easier as thats how the other 3,000 problems have been solved.

Always good to provide your hosts name and the package you are on too.

[Mike Hughes]

How do I check my permissions?

This is usually quite easily done with an ftp program.

Most of the time all you need to do is log in to your website using the ftp program, select a directory such as acatalog and right-click it to see a menu with 'permissons' or 'properties' on it.

Mike

[OJ Owens]

Thanks Mike... will try that out...

[Duncan Rounding]

Jon - is your hosting windows or linux. Fron the EasyCGI website it looks like it's windows. If this is true then you may need to contact your host to change the permissions.

Also to be trueful - if it is windows I would consider changing to linux hosting - you will find it much easier to setup.

[pinbrook]

Yep it all looks like windows hosting therefore my post re the permissions to use can be discarded as it is relevant to unix only.

Personally I'd simply move to unix/linux hosting. Whilst you can get actinic to work on windows you do need a co-operative host to ensure the space is compatible. Do you have to have Windows for other applications?

There are also SEO implications to hosting a site targeted at UK vistors if you host in the US.

[OJ Owens]

Hi everyone,

Thanks very much for all your helpful information, here is my network configuration to which I finally got to export.

Are these settings correct.

Thanks
Jonathan OJ Owens:confused:

Refer below

****************************
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.pnginternetshop.com
WEBSITEURL http://www.pnginternetshop.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl/
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.pnginternetshop.com/acatalog/
CGIBINURL http://www.pnginternetshop.com/cgi-bin/
PATHFROMCGITOCATALOG ./acatalog/
CODEBASE ./
FTPHOST ftp.pnginternetshop.com
FTPUSERNAME
FTPPASSWORD
PATHTOCGIBIN /pnginternetshop.com/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /pnginternetshop.com/acatalog/
***************************

[Duncan Rounding]

I see your site is now up and running.
Did you solve the problem?

[wjcampbe]

Remove that mail username and password from the post (click the edit button you see on the bottom right of the post) and change the password right away.

[OJ Owens]

No,

I just checked it this morning and it was working. I am assuming that, with the advice about permissions given above and with the error messages, I was getting when I tried to add to cart or do a such, I emailed all this to EasyCGI my hosting provider, and they must have set the proper permissions for my website.

Initially the problem was uploading, when I finally got to that, the problem was with the scripts not running properly, even my network setup test came back with errors like ..

************
Problem
***************
Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -
[B]Unable to create a file in the web page directory.

Permission denied

Unable to create a sub-directory in the web site directory.

File exists

************

Now the problem still exists, my scripts run OK, but now I have got a whole different error, when I wanted to confirm by testing my network setup which gave me a cgi-bin access denied error.

I am looking into the problem and will past the problem shortly after I have search through the forum..

Thanks
OJ

[OJ Owens]

Thanks very much Bill,

I just exported that file this morning, and am still getting learning the ropes..

OJ

[OJ Owens]

Thanks very much Bill,

I have removed my username and password. Is my network configuration correct?

I was able to upload now its giving me problems

OJ

[OJ Owens]

After uploading my site on Saturday,

And apart from the errors in gave me, now I can't even get past the "Path to cgi-bin" check message given

*********
You do not have write permissions to the cgi-bin directory "/pnginternetshop.com/cgi-bin/" or it does not exist.*********

Strange thing is this are the same settings I used to upload my site on Saturday, which gave the following errors below, but I was able to upload my site.


************
Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -
Unable to create a file in the web page directory.

Permission denied

Unable to create a sub-directory in the web site directory.

File exists
**********************

Then this morning I was able to run my scripts perfectly, which my hosting provider said the edited.

Now I am unable to even upload or write to the remote web site please refer to error message in blue..

Thanks
Jonathan OJ Owens

[Duncan Rounding]

I think you should also contact your host again. The message you're seeing seems to be still related to folder permisisons.

[OJ Owens]

Thanks Drounding,

I will check and post my results as soon as possible...

Cheers

[OJ Owens]

I found the problem to my error, to which I was not able to upload to my remote site, it was because of the firewall permissions set in my network. After adjusting my firewall settings, I was able to get through, but I still get this message which is troubling me...

********************
Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -
Unable to create a file in the web page directory.

Permission denied

Unable to create a sub-directory in the web site directory.
File exists

**********************************

Can anyone suggest something?

Thanks

[Bruce]

Hi,

The errors you are getting are because you do not have sufficient permissions on the 'acatalog' folder. The permissions need to be '777' or read, write and execute for all users.

During the test, Actinic creates the 'acatalog' folder ( if it soes not exist on the server) and a sub folder called 'DD' within the 'acatalog' for digital download files, the errros are because Actinic is not cannot create these.

Kind regards

[OJ Owens]

Thansk Bruce,

I will check on the permissions of my folders..and post my results...

OJ :)

[OJ Owens]

Hi Bruce,

The folder permissions have been set at Modify, for both my cgi-bin and acatalog. The DD folder in the acatalog also is set to Modify.

But I am still getting this error
********************
Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: passed
authorisation: passed
message: -
Unable to create a file in the web page directory.

Permission denied

Unable to create a sub-directory in the web site directory.
File exists
**********************************
Is there something wrong? or something I am not doing?

Thanks
Jonathan

[Bruce]

Jonathan,

If you have a copy of the Advanced Users Guide available, take a look on Page's 167, 168 & 169 for how to set NTFS permissions for an IIS server.

Kind regards,

[OJ Owens]

Hi Bruce,

The Advanced User Guide I have goes up to Page 137. So is there an updated guide out?

I will check for it..

Thanks
Jonathan

[leehack]

Look at Bruce's signature.

[guru-gamer]

Hi,

For Some reason when ive gone back to alter my web settings to fix my mailer problems, the entire page is greyed out and wont let me interact or change any of the settings.

Any suggestions on how i fix this?

Thx

[leehack]

You are in test mode i guess, get out of it.

[guru-gamer]

Doh, quite right. Thx.