Problems uploading my website for the first time.

[fgs]

Hi there. I am completely new to all this. I am just in the process of uploading my first website, which at the moment is very much in the development stages.

http://www.adjustablebedshop.co.uk

The links for the products seem to be working fine, but when you click on View Cart it takes you to /Act_PreviewWarningPage.html?ACTION=SHOWCART and it says page cannot be displayed and ditto checkout and login.

What am I doing wrong here? Also, all feedback on the site is very much welcome.

Thank you very much.

[Duncan Rounding]

Welcome TOm.
Did you use Actinic to upload your site or manually?
Actinic must be used to upload.

[fgs]

Hi there. I uploaded the site by first going to Web>Configure Website Details and then after that was sorted I clicked on Web > Send Files. After I change anything I Click on Update Website. Is this the correct way of doing it?

[pinbrook]

you need to configure "network settings" go to the Getting started guide, page 23 and 24 ish

start Menu, Actinic v8, getting started.pdf

[Duncan Rounding]

After you have got the network settings configured correctly then all you have to is click on the 'uparrow' icon on the toolbar. Or in the Web menu list select Update Website - not Send Files.

[fgs]

This is what I did earlier on.

[Duncan Rounding]

"This is what I did earlier on" - which part are you referring to?

If you used the Send Files selection on the menu then that was the wrong way to do it. You need to select Update Website instead.

[fgs]

Sorry, I should have made that more clear. Sorry.

I mean I configured the network settings and clicked on the arrows icon to upload my site. Is it looking for the wrong file when you click on checkout etc? Should it be looking for something in the CGI bin?

[Duncan Rounding]

Try this - go to Help - Troubleshooting and click on Web Site Purge and Refresh.

[fgs]

Unfortunately the troubleshooting doesn't work either. Could the links in the checkout etc. buttons somehow have got messed up at some point?

[fgs]

In examining the html code I've found that the checkout button is pointing to file:///C:/Program Files/Actinic v8/Sites/adjustable bed shop/PreviewHTML/index.html

This can't be right, can it? If not, any ideas where it should be pointing?

Thanks.

[Duncan Rounding]

Was the Web Site Purge and Refresh successfully completed without error?
If so then check in design view and clcik on the cart button, you can then see the code for it in the code pane.

Otherwise consider, taking a snapshot and then changing the theme and see if the problem persists.

The URLs prefixed with Act_PreviewWarningPage... should only show when you are previewing on your local pc.

[fgs]

Yes the troubleshooting was completed with no errors. Changing the theme didn't do anything, however, I did manage to point it to what I think may be the correct .pl file. BUT the page doesn't seem to load correctly.

If you go to http://www.adjustablebedshop.co.uk and then click on view cart you'll see what I mean. Have you any idea what's causing this? I haven't touched that page in Actinic and when I view it in design mode it looks sopt on.

[kev67]

Tom

Are you able to post your web configuration settings here?
I've had a look at your site and there isn't anything pointing to your cgi-bin at all

Perhaps a complete House keeping/purge then a complete site refresh might be in order here

[fgs]

Sorry to sound thick, but how do I do that? Where are those settings?

[kev67]

Sorry Tom, I said this slightly wrong
I meant post your network settings: click this in Actinic


WEB/NETWORK SETUP/EXPORT, save the file as a text file then simply copy & paste it on here

Also, something I had to do although someone tell me if I'm wrong, but first time round I had to click:

WEB/GENERATE SCRIPTS
WEB/GENERATE WEBSITE, the upload for it work?

Strange stuff

[fgs]

Ok. here it is.

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 2000
SCRIPTEXT .pl
SMTPHOST
WEBSITEURL http://www.adjustablebedshop.co.uk/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED false
SMTPUSERNAME
SMTPPASSWORD
CATALOGURL http://www.adjustablebedshop.co.uk/acatalog/
CGIBINURL http://www.adjustablebedshop.co.uk/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST www.adjustablebedshop.co.uk
FTPUSERNAME ***********
FTPPASSWORD *********
PATHTOCGIBIN /user/htdocs/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /user/htdocs/acatalog/

Is this all in order?

[kev67]

PATHTOCGIBIN /user/htdocs/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG /user/htdocs/acatalog/

This don't look right to me unless you have specifically created these folders?

the "/user/htdocs" as above


try this instead

PATHTOCGIBIN /public_html/cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG ../acatalog/

[fgs]

Unfortunately this didn't work because I don't have public_html in my ftp hierarchy. User was already in there, which is where the htdocs folder is kept.

../acatalog/ just means it's going back 2 folders to the cgi bin, which it is doing already.

Any other ideas??

[kev67]

Have you done this?

WEB/GENERATE SCRIPTS
WEB/GENERATE WEBSITE, then upload for it work?

Also, do you have or can you see any files in your cgi-bin via your ftp program?

[fgs]

Yes I've already done that and all the files are in the CGI bin. I think the problem may be with the links in the buttons. What do you think?

[pinbrook]

Looking at the links on the live site, there is confusion as your site is creating incorrect links from the software.

I doubt if the network settings are incorrect

If i hover over the Home link it shows

http://www.adjustablebedshop.co.uk/acatalog/file:///C:/Program%20Files/Actinic%20%20v8/Sites/adjustable%20bed%20shop/PreviewHTML/P_SiteRoot_index.html

this is clearly wrong. and is a mix of preview mode and rubbish

if i hover over SiteMap i get http://www.adjustablebedshop.co.uk/acatalog/P_sitemap.html - again this is preview mode not live

You need to go back to the design tab and recover your links. I would revert the horizontal nav bar to factory, and reset the basket and checkout links.

Or even completely revert to default Exec theme and start the design process again

[kev67]

I have no idea how this has happened but all your links indicate as if you're in preview mode?

Even the home button links to your C drive......

You'll either have to manually edit the links that are at fault here or go back to a previous snapshot and run it in TEST mode first to ensure it works before uploading for real

[kev67]

double answering here, sorry Jo, didn't realise you'd answered the same thing

[pinbrook]

NP, at least we agree and have offered the same solution :)

[fgs]

Hmm yes. I haven't a clue how this has happend! I'm so used to using dw and flash and this kind of programme is a bit alien to me at the mo. I'm sure I'll get the hang of it soon!! I'll have another crack at it and see how it goes.

Thanks for your help and suggestions everyone!!!

[kev67]

for the most part Tom, some of the links work ok as they should, whilst this will be a pain in the rear, you'd just need to manually take out the "dodgy text" in the links that take you to your C drive and hopefully all should be ok

I'm a DW user so I know what you mean with Actinic but it's a good product when you keep working with it

Good luck and do let us know when you sort it or perhaps how this happended?

[kev67]

Tom

Was you by chance doing your site in "design mode" for this to cause your site to go funny?

[fgs]

yes i was. do you think this could have something to do with it?

[kev67]

Yes, I do Tom
I'm guessing you're a designer? - only someone else was having grief and then it transpired they were in Design mode and it all went "Pete Tong"

You should be in Content mode for general site creation and editing, - I don't know HOW your links went wrong but gut feeling is you being in Design mode and you may have took it for granted that it works like DW?

I'm clutching at straws here but this is possibly where it had started to go wrong I reckon