SMTP Authentication is not supported by this server!

[Yanni]

I'm having problems sending emails via Actinic. Uploading the site is absolutely fine but the emails do not seem to work neither from inside actinic or when a customer fills the "Contact US" form and clicks send, online.

I have tested the network settings and I get the following errors.

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: failed
authorisation: failed
message: SMTP Authentication is not supported by this server!

The user name, password and SMTP server are all correct as I have tested them both in Outlook and Mozilla Thunderbird with success.

These are my settings :


HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mail.grafea.com
WEBSITEURL http://www.grafea.com/
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000
SMTPAUTHREQUIRED true
SMTPUSERNAME sales@grafea.com
SMTPPASSWORD ********
CATALOGURL http://www.grafea.com/acatalog/
CGIBINURL http://www.grafea.com/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST www.grafea.com
FTPUSERNAME ib131241
FTPPASSWORD *******
PATHTOCGIBIN /grafea.com/cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /grafea.com/acatalog/


Is there anything I should look for ?
I have tried unticking the box for "Username and Password required" with no success.

Website: www.grafea.com
My provider is IXWEBHOSTING.COM
Platform:Linux

Also, will I have to see a /usr/bin/perl directory inside my website or this directory doesn't have to do anything with email handling?


Any help will be much appreciated.

Thanks

[pinbrook]

SMTP Authentication is not supported by this server!

The user name, password and SMTP server are all correct

the first statement tells you the second is uneccesary.

ie remove the tick box for authentication in network settings and reupload

[wjcampbe]

usr/bin/perl is most unlikely to be inside your webspace. One installation is shared amongst all websites on your server.

Have you tried using

localhost

as the smtphost with requires Authentication NOT ticked - that works for most.

[Yanni]

I've mentioned on the post:

I have tried unticking the box for "Username and Password required" with no success.

I get the same error whether the box is ticked or not.

Thanks

[Yanni]

Have you tried using

localhost

as the smtphost with requires Authentication NOT ticked - that works for most.


I've tried localhost, same error :

Actinic Mail Test completed successfully
server: passed
connection: passed
sockets: passed
communications: failed
authorisation: failed
message: SMTP Authentication is not supported by this server!

[Yanni]

Finally, it worked !!

This is what you need to do:

Click the "Web" tab, then Network Setup and that will open the Advanced Network Setup.

On the "Email Settings", remove the tick from the "UserName and Password Required" field and leave the fields "Username" and "Password" blank.

On the "SMTP server" box type "localhost" without the quotes.
Now click Apply. Your email address should be similar to your domain name under the "Setttings" ->"Business Setttings Tab". That is, if your domain name is niceflowers.com, then your email should read something like sales@niceflowers.com.

I know this is rediculously simplified but if you are dealing with customers having no previous experience whatsoever with Actinic or any other e-commerce program, directions should be as simple and as detailed as possible. In the end of the day, some of us just want to make millions from selling on the net. We might not be that interesting in resolving network issues !

Thanks Bill...

[Bonney]

Hi Everyone
I'm totally new to this, so please be patient. My mail server is Demon and uses sendmail. I have tried different variations as given to me by Demon but their firewall is blocking me. They say contact Actnic for a way around the problem. Does any one have any ideas please. I tried localhost but that doesn't work either.

[leehack]

Use a proven host and save yourself hours of heartache, you are most likely going to need to do this after 10 hours of trying things anyway.

This is all of course if you have searched the forum for your provider and had no success with any suggestions you found. Hosting is so cheap, it just isn't worth the hassle. Setting it up with actinic, should be a 5 minute job.

[NormanRouxel]

Angie

Try SMTP server: smtp.demon.co.uk
and uncheck Username and Password equired.

That's what works for a friend who's on Demon Web Hosting on Linux (the Zeus servers I think).

[Bonney]

Hi Norman

I tried your suggestion but still get message "not a valis smtp server - locked out by firewall.

Angie :confused:

[Mike Hughes]

Hi angie,

A couple of questions. Are you hosting with demon or are they your ISP? Which hosting package are you on? and are you using the email address for your website or a different one?

Mike

[Bonney]

Hi Mike

I'm a bit out of my league here but here goes - we have a standard dial up account with demon for our email which is eltons.demon.co.uk. We also have tiscali broadband which I use for Internet access and where I will use to upload Actnic. We already have a web site running which is www.eltons69.com and this is where I want to add the Actnic catalogue. Our Internet hostname is eltons.
Hope that answers all of your queries.
Any help would be much appreciated. :)

[Bonney]

Hi Mike

We are using Demon Commercial web hosting.

Angie

[Mike Hughes]

I've tried looking for more info as most hosts will publish the information you need but I haven't had any luck. The only thing I can think off to check is that you are using an email address along the lines of me@eltons69.com

If that doesn't work then you should try talking to Demon support. Almost all hosts support smtp. It's usually just a case of finding out what the settings are.

Mike

[pinbrook]

I'm not sure if Actinic will work on Demon hosting. We've had several people move to us from Demon for this reason, got a feeling it was email issues that drove them away. Can't remember all the gory detail though

[leehack]

I agree too Jo, have never seen or heard of anyone who got demon to work with actinic. Another couple of hours trying and then the inevitable hosting change i first mentioned will occur. :rolleyes:

[Bonney]

I spoke to Demon Support and they say that they are firewalled and I should speak to Actinic for a way around the problem!

[Bonney]

The funny thing is Lee, last year when I was looking for a shopping cart program a guy from Demon recommended Actinic.

[Mike Hughes]

The key questions to ask demon hosting is :

1. Do you support smtp?

2. If so, what are the correct settings?

All this talk of a firewall is misleading. Either they provide access or they don't. If they don't then I personally would move host. There are a lot of excellent hosts that don't make life hard for their customers.

Mike

PS. You could try contacting the people in this thread http://community.actinic.com/showthread.php?t=15965 as they still seem to be using demon and might have a workaround.

[leehack]

Angie, much like fasthosts, they are one of the hosting names that bands around but we never ever get any real confidence that they work with actinic. Setting up hosting really is a 5 minute job if you select a proven host. For me personally, i have seen enough to not bother struggling with problematic hosts, the time you waste could be better spent on site improvements. After all, 90% of the time you have to move anyway.

I can only presume that they recommend Actinic as they rate the package, not because it works with them. They probably only know the name, because of the hours, days and weeks people have wasted with them, trying to get actinic to work.

[Bonney]

Thanks Mike
I will get back to Demon and will check out your (p.s.P
Angie

[Bonney]

Thanks Mike
I will get back to Demon and also check out your (p.s.)
Angie

[MikeTurner]

Hi,

I'm having similar issues with 1&1 and I really can't get my head around it. Actinic say that it doesn't seem to work but can't figure out why and 1&1 are saying they don't support Actinic but the SMTP details I have should work fine...

I'm basically using the Server: auth.smtp.1and1.co.uk.

My username is my e-mail address. i..e Miketurner@neddyup.com and my password is my e-mail password. If I try and use these details in Outlook it works fine.

When I put them in to Catalog I receive similar error "Server refused the connection".

I have tried with and without my userdetails....

Anyone have any experience on this with 1&1 as I'm stumped?

Thanks

Mike

[Duncan Rounding]

Please don't double post - see my answer in the other thread:
http://community.actinic.com/showthread.php?t=32819

[wjcampbe]

Mike has already been answered on his duplicate post.

Why do they do it? :eek:

[NormanRouxel]

have never seen or heard of anyone who got demon to work with actinic
Snowlines www.snowlines.co.uk is on Demon Web Hosting. It's been using Demon for about 5 years, first with "Showroom" and for the last year "Demon Web Hosting". I'm sure I've already posted the network settings for this.

[paulhesford]

Hi
Finally, it worked !!

This is what you need to do:

Click the "Web" tab, then Network Setup and that will open the Advanced Network Setup.

On the "Email Settings", remove the tick from the "UserName and Password Required" field and leave the fields "Username" and "Password" blank.

On the "SMTP server" box type "localhost" without the quotes

This did it for me

Was wondering what people thought of Actinic Support ?

Rang to try to solve this issue, the guy on the support line said it was a problem with my server settings and not a problem with actinic and then the phone went dead (hope he didn't hang up on me)

Thanks Paul

[ChrisRoberts37]

try this link, it may help.

http://www.drillpine.biz/actinicstuff/V6(V5)-UsingSendMailInsteadoOfSMTP.txt

[TraceyHand]

Was wondering what people thought of Actinic Support ?



can of worms!
but you only need to read the forums for a few days to get a general opinion.

Of course, those who get a successful outcome with support don't need to come to the forum so we don't hear about it
It's the way it goes, I suppose :rolleyes:

I've had mixed experiences, as have most people. No different to any other support network, I would imagine

[Malleus]

Finally, it worked !!

This is what you need to do:

Click the "Web" tab, then Network Setup and that will open the Advanced Network Setup.

On the "Email Settings", remove the tick from the "UserName and Password Required" field and leave the fields "Username" and "Password" blank.

On the "SMTP server" box type "localhost" without the quotes.
Now click Apply. Your email address should be similar to your domain name under the "Setttings" ->"Business Setttings Tab". That is, if your domain name is niceflowers.com, then your email should read something like sales@niceflowers.com.

I know this is rediculously simplified but if you are dealing with customers having no previous experience whatsoever with Actinic or any other e-commerce program, directions should be as simple and as detailed as possible. In the end of the day, some of us just want to make millions from selling on the net. We might not be that interesting in resolving network issues !

Thanks Bill...

I've been with Demon for years, and run Actinic Catalog successfully from there for years as well. Until last summer that is, when I started to get this email problem.

I too had the "Nothing to do with us, you need to talk to Actinic" handoff, but Bill's posting, which I've just come across as a result of a Google search, has allowed me to put two and two together and understand what's happening, and to my great relief, to fix it. I hadn't upgraded Actinic Catalog, I hadn't changed any of the network settings, but one day the email function just stopped working.

Everything in Bill's instructions is correct, but in addition, the domain name you specify in the email address must be one that's registered via Demon. It seems like Demon has a check that its email servers can only be used for emails with return addresses registered with Demon.