Error 403 Page from behind firewall

[asbrins]

Have had several customers saying that after clicking the continue shopping button from the shopping basket page, they are being displayed an error 403 page with the following:

'Forbidden'

You don't have permission to access /donkeyworld/acatalog/ on this server.

Apache/1.3.9 Server at www.thedonkeysanctuary.org.uk Port 80

Have checked the folder permissions, donkeyworld/acatalog = 777 and cgi-bin = 755 which I belive is correct.

When the continue shopping button is pressed it calls cm000002.pl from the cgi-bin.

I have tried this action and I also get the same error. Our internet connection is behind a firewall and I assume that our customers are also. Trying it from a stand alone dialup, I don't get any errors and it works perfectly.

Is this a bug in V6? or is there a work around to allow it to work from behind a firewall?

Suggestions would be appreciated...Andy.

[Ben]

Hi Andy

What firewall are you using? If it is Norton, can you untick the 'Enable Browser Privacy' checkbox and try again. This is a setting that strips out referrer information and without this information, Actinic is designed to return the shopper to the acatalog URL.

Ben

[asbrins]

Ben nice to hear from you again.

Thanks for your reply. F.Y.I. we use a Watchguard Firebox III 700 so the fix with the privacy option wouldn't work with it.

I had a look around the forum and made some adjustments of my own from tips there.

Upgraded to V6.1.3 and then uploaded to my sites. This unfortunately didnot fix the problem.

I then saw a post about renameing the actinic default page to index, if you had called it something else (which I had).

I renamed my default pages index.html and uploaded, and hey presto! I now get returned to my default page.

I know this isn't exactely how it is supposed to work, it should go back to the page you have just come from, but it now works.

At least I won't have any more customer emails asking if they have done something wrong!

I there a fix for this problem in V7??

Regards....Andy.

[Ben]

Glad you got it working, Andy.

Actually, the fix is due for v6.1.4, but there is no release date yet.