add note to invoice

[purple]

Sometimes we send customers a different product to that ordered if they agree. I would like to add a note to the invoice prior to printing to that effect. i.e. still showing the original order and then my note about the replacement product. This could also be used for any other message for the customer. Can't find a way to achieve this, anybody know how?

[Ben]

Hi John

Actinic uses Crystal Reports for displaying the various reports including the invoices, but there is no editing functionality. You will need to optain a copy of Crystal Reports version 8 if you want to make changes ... or have a word with Jan from Mole-end.

Ben

[Jan]

If they change the order then you should cancel the original item and then add the new item as an adjustment (you can do this in the order details dialog). Make sure that you enter adjustment price without tax and then set the tax amount. This will appear on the invoice and the VAT etc will be shown correctly as well.

You can't really use a custom report for this because it will need to be different for each customer.

Regards