Email Templates

[kathynewman]

I'm trying to edit the email template for order shipped.

I want to add under my name our web address - I've entered NETQUOTEVAR:COMPANYURL
but when I send the email I get:

Kathy Newman
NETQUOTEVAR:COMPANYURL
not www.puddlepetcare.co.uk

I also want to just have the product that they ordered listed - I don't want the price etc. Can I do this

Finally I want to change who the email goes from - can I do this. At the moment it goes from info@puddlepetcare.co.uk - which is the email listed in Business Settings/Company Info. Can I change the from without changing this setting.

Thanks

Kathy

[Menar]

Hi there,

When using the order shipped template this automatically caries over the values specified in View | Business setting | Company/Contact.

If however, you would like to insert additional information within the template please embed clear text in the email template rather the variables.

I also want to just have the product that they ordered listed - I don't want the price etc. Can I do this

As I understand it will not be possible to remove just the price of the products because this is controlled one variables.

Finally I want to change who the email goes from - can I do this. At the moment it goes from info@puddlepetcare.co.uk - which is the email listed in Business Settings/Company Info. Can I change the from without changing this setting

The answer to that I’m afraid is no. The easy way to achieve this is by editing the information in Business Settings | Company/Contact as when the site is uploaded this information is formed within the *.fil files that Actinic generates, which cannot be edited.

Hope this helps

[jxm28788]

Is it possible to change the default title?

I want it to say "Order MC41EP10001770 : Dispatched" or "Order MC41EP10001770 : Shipped" rather than "Low Carb Goodies : Order MC41EP10001770 : Order shipped" which doesn't match the headings of the automatic order received e-mails (which don't have the company name in them).

[cdicken]

It is not possible to change the default email subject line I'm afraid. It is controlled by the executable.

[jxm28788]

can it be changed for the next version? it seems odd that it doesn't match the other actinic generated subjects.

Could you also do something to make the process faster? Maybe being able to select multiple orders then press an 'order dispatched' button? The ability to manually edit each e-mail if required (maybe by send the e-mails to the default e-mail client outbox where they can be edited?), and to change the subject line, and to have a blind copy (set to an e-mail address of my choice) would all be useful.

Order dispatched e-mails a very useful, but not very practical for medium-large volumes of orders the way it is now.

[garyhay]

Order dispatched e-mails a very useful, but not very practical for medium-large volumes of orders the way it is now


I am sure this is a legal requirement

[jxm28788]

really? I do it anyway, but I'm not sure that all the stuff I buy gives me confirmations...?

[cdicken]

Thanks John

I have passed all this onto our development team.