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View Full Version : Order Dilemma

kathynewman
03-Sep-2007, 08:23 AM
We sell personalised collars for dogs - where the collar can be embroidered with your phone number, dogs name, even had some embroidered with football or dog class names.

Over weekend we've had an order which includes the word f***ing - my dilemma - do we accept it and pass onto the embroidery company who may be offended - do we want to be seen as a company that will do this sort of thing - or do we email the customer asking them to either change the wording or we will cancel the order.

Really not sure - what would others do?

Kathy
TraceyHand
03-Sep-2007, 08:32 AM
ooooh...err there's a tough one.
I'm assuming it's not a particularly high value order? I think I'd be inclined to request re-wording (and add on the website that offensive wording will not be accepted etc)

Just that, if someone else (potential customer-wise) sees it and it becomes associated with your company, I'm not sure that's a good thing.

JMHO though, obviously

I don't think one offensive satisfied customer is worth reputation.
Cheapprices4u
03-Sep-2007, 08:36 AM
im with bumps on this one

was just typing moved computers and shes already done it

for one little order with probably no repeat custom id bin it
Mark H
03-Sep-2007, 08:43 AM
I wouldn't burden the embroidery company with having to go through the same dilemma - they might not feel able to refuse (although they might really want to) because you are a regular customer, not just a one-off, then you have forced them down to the level of your customer.
JSnow
03-Sep-2007, 08:44 AM
I wouldn't put my reputation on the line for 15.99.

I'd ask the customer to reword and offer a few alternatives in the process... Blimming, Freeking, etc.

The customer may have meant nothing by it but it is your reputation.
wfl
03-Sep-2007, 09:12 AM
I'm with everyone else on this one Kathy.

Apart from the fact that you are concerned it isn't worth the reputation of your business.

I'd politely ask them to reword it and if they won't then politely cancel their order.
pnagames
03-Sep-2007, 09:21 AM
again same as everyone.

its your reputation on the line for one order
Mike Hughes
03-Sep-2007, 09:28 AM
Yea, same as everyone else. If you don't feel comfortable doing it then contact the customer and ask them to reword it.

I'd also add something to the website to say that customisations including obscenities will be refused.

Mike
gabrielcrowe
03-Sep-2007, 09:35 AM
what did the entire collar say?
Mark H
03-Sep-2007, 09:38 AM
what did the entire collar say?

My owner is a f***ing moron
Duncan Rounding
03-Sep-2007, 09:43 AM
Brilliant Mark - made my morning. :D :D
wfl
03-Sep-2007, 10:13 AM
Spot on Mark ;)
gabrielcrowe
03-Sep-2007, 10:36 AM
i notice that i can type more than 22 characters in the box to order my collar.

so i wrote this.

<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml">
<head>
<meta http-equiv="Content-Type" content="text/html; charset=iso-8859-1" />
<title>scripty goodness</title>
</head>

<body>
<!-- function i knocked up to strip bad mouth words -->
<script type="text/javascript">
//configure the max length
var limitnumber = 22

function Left(str, n){
if (n <= 0)
return "";
else if (n > String(str).length)
return str;
else
return String(str).substring(0,n);
}

function limit(numString) {
var re = new RegExp("[^0-9a-zA-Z] ", "g");
// ^ comment this line out to remove non alphanumberic character culling

document.getElementById('limitshow').innerHTML = 'You have used '+numString.length+' characters'

if (limitnumber<numString.length) {document.getElementById('limitshow').innerHTML = '<span style=\'color:#ff0000\'>'+numString.length+' characters is too many!</span>'}
//^ this line lets you simply tell them its too many

if (limitnumber<numString.length) {numString=Left(numString,limitnumber)}
//^ this line lets you prohibit them from typing too many


return numString.replace(re, "");
//return numstring
//^ this line causes the full string to be returned, not the edited one
}
</script>

<!-- example form that makes it work -->
<form id="form1" name="form1" method="post" action="">
<label>test input
<input type="text" name="textfield" onkeyup="this.value = limit(this.value)"/>
</label>
</form>
<p id="limitshow">Type your message here...</p>
</body>
</html>
Darren B
03-Sep-2007, 11:02 AM
Gabe strikes again :D