Mich81
05-Oct-2007, 08:57 AM
Does anybody know how to rectify this situation?
This is what the customer sees when they try to place an order:
An error occurred while creating the order number lock file (../acatalog/OrderLock.num). The error was Permission denied. Actinic ecommerce can not create a unique order number and can not continue. Please contact us directly with your order.
When we try and download order we get this error:
The path from the cgi-bin to the acatalog directory is not correct.
It appears as if the acatalog directory does not exist on the remote host.
Possible Cause:
The path from the cgi-bin to the acatalog directory is not correct.
The acatalog directory has been
removed or renamed.
Recommendation:
Abort
Resolution:
Run the Web | Configure Web Site Details. Check "Confirm Each Setting" and verify that the setup looks correct. Verify that the acatalog directory exists on the web site and is readable by the web server. Then try to refresh the site.
Command: version Filename:
This is what the customer sees when they try to place an order:
An error occurred while creating the order number lock file (../acatalog/OrderLock.num). The error was Permission denied. Actinic ecommerce can not create a unique order number and can not continue. Please contact us directly with your order.
When we try and download order we get this error:
The path from the cgi-bin to the acatalog directory is not correct.
It appears as if the acatalog directory does not exist on the remote host.
Possible Cause:
The path from the cgi-bin to the acatalog directory is not correct.
The acatalog directory has been
removed or renamed.
Recommendation:
Abort
Resolution:
Run the Web | Configure Web Site Details. Check "Confirm Each Setting" and verify that the setup looks correct. Verify that the acatalog directory exists on the web site and is readable by the web server. Then try to refresh the site.
Command: version Filename: