Problems in setting up e-mail confirmation to customer and order confirmation

[Sharon]

I am with 1 and 1 and have entered SMTP as auth.smtp.1and1.co.uk both with and without authentication (e-mail address and log on password) without any luck. I have also tried auth.oneandone.co.uk authentication box not ticked, no username or password and ticked with authentication details, and localhost with and without authentication.

The error message is: The computer you specified as your mail server is not a valid mail (SMTP) server. Check the computer name or address and try again. If it fails again, then it is possible, you were locked out by a firewall program, or you don't have network connection to this server.

Is there any where other that network set up that I need to check the address? I have also turned off Norton and am definitely connected.

1 and 1 have said Actinic is third party software and cannot help. They say that auth.smtp.1and1.co.uk is the correct SMTP address.

Any more ideas?

Thanks,

Sharon
www.jellyonthenet.co.uk

[Mike Hughes]

As posted in the other thread the usual setting is auth.smtp.oneandone.co.uk with no authentication settings.

I assume you are using a jellyonthenet.co.uk email address?

If this doesn't work for you then it's best to log a support request with actinic.

Mike