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View Full Version : Anyone help with this error msg when uploading site?

GAViN™©
02-Nov-2007, 11:13 AM
This morning been having issues with our poor excuse of a web hosting company regarding the hosting of our site, as changed the network settings over to our new domain and hosting package and did a test, but was getting permission problems when writing to the directories.

So informed the webhosting company about this and they have been all morning trying to sort this out. Anyway ive tried to do an upload and it did everything correctly right up till the end point - see screenshot attached.

As I am aware they are still on looking into this for me, does this error msg in actinic still refer to the permissions on the webhosting? As I still cannot do a successful test on the advanced network settings.
RuralWeb
02-Nov-2007, 11:16 AM
Try a refresh as suggested if it fails change host to one that works correctly with Actinic
GAViN™©
02-Nov-2007, 11:24 AM
Try a refresh as suggested if it fails change host to one that works correctly with Actinic

i had two different hosting packages setup with the same company, one for the live site and one for testing, the testing site was working fine, but am sure its to do with permissions with the webhosting.

have done a refresh and still same.
RuralWeb
02-Nov-2007, 11:27 AM
Not much more you can do if the host will not play ball
peblaco
02-Nov-2007, 11:34 AM
but was getting permission problems when writing to the directories.

Check the acatalog folder on the FTP has permissions of 777 and the cgi-bin has permissions of 755, you should be able to do this from most FTP clients.

does this error msg in actinic still refer to the permissions on the webhosting? As I still cannot do a successful test on the advanced network settings.

What does the advanced network setting test come up with?. This would need to be sorted first before you could correct the other error.

As this relates to .fil files you could then try a Help > Troubleshooting > Website purge and refresh and tick the .cat and .fil options so it reverts these and reuploads.
GAViN™©
05-Nov-2007, 09:58 AM
Hi,

As I orginally suspected, it was a problem with the webhosting regarding Permissions. All is working again now :)