File name conflicts [Archive] - Actinic Community

James Gladwin

18-Sep-2003, 03:03 PM

Hi - I'm suddenly unable to add a new product to any catalogue (Act v 6) page without getting this error message:"The specified file name conflicts with another file name! Please enter a unique (ignoring case) filename".

I've tried altering every permutation, but can't identify which filename it is referring to.

Any ideas, please?

James :confused:

pinbrook

18-Sep-2003, 03:19 PM

upgrade to the latest patch it is a known bug which is now fixed

James Gladwin

18-Sep-2003, 05:09 PM

Hi - Thanks for that - BUT: no luck. Downloaded patch, did everything required, and am still getting the error message.

Any ideas, anyone? Chris (Maestro) Dickin?

Bst - James :(

Jan

18-Sep-2003, 05:39 PM

With the old error you could just press on ok again and it worked. Does this work for you? If not what happens if you try a really silly name that could not possibly exist on your catalog?

Another thing to try is to open up the advanced tab and click from tab to tab a couple of times. Then press OK to save the products.

That always worked for me.

Regards,

James Gladwin

19-Sep-2003, 12:30 PM

Hi - Thanks for that, but doesn't work for me still. Stubbornly won't let me ad new product to any page.

Hmm - sounds like a direct call to our Lords and Masters in Actinic.....

James :mad:

James Gladwin

19-Sep-2003, 02:18 PM

I re-installed the patch again, and noticed (it had appeared before, but I didn't pay attention) an error message when I launched Catalogue, "The Site Upgrader encountered an error whileprocessing C..v6\Backupv6,1.3.0.0.0DBHA|Site 1" Please upgrade manyally if necessary."

How would I do this, or , what does it mean?

Anyone????

James :(

Nadeem

19-Sep-2003, 04:19 PM

Hi James

What was your version originally?, If it was either 6.0.1 or 6.0.2, then a patch will not work. You will need to download the full version of 6.1.3 and install it, which will upgrade your 6.0.1/6.0.2 to 6.1.3

Please check this
Kind Regards

James Gladwin

19-Sep-2003, 04:30 PM

Hey - thanks. I will do so and let you know.

Best - James ;)

James Gladwin

22-Sep-2003, 06:14 PM

Hi - have been away - it occured to me that I had some images that were not in my Site1 directory, so would not have been able to be upgraded. (I was using 6.01.03 ) - so I will replace those, and see what happens. Thanks- james