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Admin
22-Sep-2003, 01:29 PM
Hello there,

I am really beginning to get annoyed with the Actinic Catalog software. I am trying to test the network settings with the one and one's web server. We are using ISA as our firewall.

I have created the packet IP packet filters as mentioned in the CD2220 article for FTP Port 20 and FTP port 21.

After doing all this, I tried to test the network settings but I keep getting the Authentication error.

I followed someone's advice and opened all IP Traffic. This eliminated the Authentication error but when it comes to testing the CGI Scripts Actinic just hangs there.

I am really getting fed up with this Actinic software as our website has been down for 3-4 weeks due to this problem.

We have recently purchased the Actinic Catalog V6. I am really disappointed in the functionality of this software.

I received a phone call from Actinic Marketing Dept asking me how we are doing with the newly purchased software. My answer was "Sort out the basic functionality first then do the jazzy bit". Get the connectivity sorted.

Please help.

NormanRouxel
22-Sep-2003, 02:27 PM
OneandOne have many different hosting plans, some on Windows, some on Unix and some where Actinic will never run because you don't get your own cgi-bin.

It would be a good idea to tell us which plan you're using and to post your network settings. In Advanced / Network you can export these to a textfile and copy and paste these into the forum.

Norman

Admin
22-Sep-2003, 02:37 PM
It's a business package. We pay £8.99 a month.

Hope this helps

Admin
22-Sep-2003, 02:59 PM
Sorry Norman,

Forgot to put the network settings.

NormanRouxel
22-Sep-2003, 03:19 PM
When I tested a site on 1&1 Business (Unix). I used

PATHTOCGIBIN /cgi-bin

You have

PATHTOCGIBIN /Go2nottingham/cgi-bin/

See if that's it. I wasn't using any HTTP proxy on my site.

Here were my settings.


HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST auth.smtp.oneandone.co.uk
WEBSITEURL http://www.drillpine.biz/index.html
IGNOREPASSIVEERRORS true
PATHTOPERL /usr/bin/perl
CATALOGURL http://www.drillpine.biz/acatalog/
CGIBINURL http://www.drillpine.biz/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST drillpine.biz
FTPUSERNAME ***********
FTPPASSWORD ***********
PATHTOCGIBIN /cgi-bin
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG


Norman