Whilst we're on the subject of customers

[kathynewman]

had an order come through overnight via Amazon for an item - the only one we had left on shelf had a very damaged outer box - contents themselves were perfect - been keeping it to put on clearance sale but not got round to it. Emailed customer offering this item with a 20% reduction in price to cover look of box, or to wait till Monday when would have new stock.

Customer emailed back saying thank you for getting in touch as he had placed order by mistake and couldn't find out how to cancel - apparently he'd only added item to basket to see what our shipping charge was and inadvertently bought it!

He said he was actually selling the same item himself via Ebay which had been donated to raise money for a animal rescue charity - he then went on to say he'd be very happy if we could donate the product with the damaged box so he could sell it for us with proceeds going to charity:D

Got to admire the cheek of him - unfortunately we're all donated out after doing quite a bit at christmas so had to turn down his kind offer :)

Kathy

[george]

Some charity do-gooders have very bad manners actually, they seem to think that we work from rent free premises with no overheads whatsoever.

[fleetwood]

I just love the calls we get from charity shops and second hand bookshops that run along the lines of..

"we've just been given this box of old comics (meaning - recent junk that the person couldn't sell, so decided to donate them to charity). If I give you a few of the titles, could you tell us how much to sell them for (meaning - I have a list of about 100 items, which I have no idea how to decribe to give you even the mearest chance of identifying, but could you spend the next couple of hours telling me what they are worth anyway)"

I don't mind helping out for a good cause, but sometimes you just can't win.

[Legends]

We had an e-mail yesterday.

I have just been to Lord of the Rings the musical and bought a mug from the foyer - when I got home I noticed the mug was cracked - please can you tell me how to return it for replacement.

Free bag of smarties for the best reply :D :D

Cheers

[Duncan Rounding]

We had an e-mail yesterday.

I have just been to Lord of the Rings the musical and bought a mug from the foyer - when I got home I noticed the mug was cracked - please can you tell me how to return it for replacement.

Free bag of smarties for the best reply :D :D

Cheers

"Place it in a black plastic bag outside your house and our weekly collection service will pick it up for you."

[fergusw]

I have just been to Lord of the Rings the musical and bought a mug from the foyer - when I got home I noticed the mug was cracked
Funnily enough someone was just telling me the other day that they saw a whole bunch of cracked Mugs inside the Lord of the Rings musical foyer! :D

please can you tell me how to return it for replacement. Can you not just get a new one from Hobitat? :cool: These 'elf-ish retailers selling you goods you thought wiz 'ard! Failing that - just give 'em a ring! Just the one ring!

....OK ..... I'll stop now - before the groaning starts!

[leehack]

We had an e-mail yesterday.

I have just been to Lord of the Rings the musical and bought a mug from the foyer - when I got home I noticed the mug was cracked - please can you tell me how to return it for replacement.

Free bag of smarties for the best reply :D :D

Cheers
Tell em to wait for next year's show.

[TraceyHand]

....OK ..... I'll stop now - before the groaning starts!

toooooooooooo late :rolleyes:

Go Fergus...not had a groanworthy post from you for a bit :p

[leehack]

Someone put him out of his misery please....
Sheesh Fergus that's bloody awful.

[george]

"Madame, are you an utter ****ing monghead or what?"


or


"I'd be surprised if its more cracked than you obviously are"


or


"Do you like smarties?"


or


"Wanna buy a cat accessory?"

[acompton]

I have just been to Lord of the Rings the musical and bought a mug from the foyer - when I got home I noticed the mug was cracked - please can you tell me how to return it for replacement.

You must carry to the mug to the land of Mordor and cast it into the fires of Mount Doom. You may find it helpful to take a faithful companion on this journey.

[TraceyHand]

wow...you guys really want those Smarties, huh?

[george]

wow...you guys really want those Smarties, huh?

Not really, I* just like to think I'm incredibly funny.



*may not apply to anyone else, ever.

[Legends]

I might actually win the smarties (cries of fixed)

I will post my reply later today

I promise to be completely impartial with the judging ;)

now where's Simon Cowells number!

Cheers

[fergusw]

now where's Simon Cowells number!


You'll find it somewhere around the crown of his head, in between the hair folicules, arranged in a triangular configuration with one number at each corner.:cool:

[george]

Its inscribed on the gold tipped bullet I've had made, in recognition of his services to `music`.

[Legends]

My Reply was as follows

Dear David

Really sorry you mug has a fault.

As you know from seeing the musical we adhear to strict quality quide lines and are proud of our record when it comes to quality control.

your problem arose because you could only afford a shitty cheapo mug, made in China by some kid who couln't give a toss.

I would not recomend bringing it back as you are likely to have it shoved up your jaxi buy one of our over enthusiatic (and very gay) foyer staff.

I do hope this solves your problem

Yours etc


Sent from an anonymous e-mail address.

I think he might get the picture.

[fergusw]

LOL - Now that nearly made me spit my coffee out! :)

[TraceyHand]

pmsl Ian

That's the funniest thing I've read all day...enjoy those smarties!

[Mike Hughes]

Of course a search for

Damien Steel

Theatre Manager
Drury Lane Theatre


Might give him a clue as to the sender.

Mike

[Legends]

Hang on here Mike

We are talking about someone who e-mailed our company (and several other memorabilia sellers) to ask how he should return a mug bought from a theatre in London.

whats the chance of him finding the reply online.

[leehack]

You can find out yourself in about 4-5 days Ian, this forum is heavily indexed.

[Legends]

You can find out yourself in about 4-5 days Ian, this forum is heavily indexed.

I know that it will appear soon, but I doubt the ability of the punter to actually find it.

[leehack]

I think Mike was giving you a warning to be honest, nothing harder than that, i think you may have taken it a bit strongly, when it was just a friendly warning.

[leehack]

I need no convincing lol, i found it funny and i couldn't give a flying @@@@ either way, i was just trying to say that Mike was giving a bit of friendly advice, just in case you hadn't thought about that area.

[Legends]

Hi Lee

yes I know and I was answering tounge in cheek.

We don't get many strange e-mails like that so I thought I share the fun.

Its friday, tonights curry night and the beers in the fridge and what the hell, I'm feeling wreckless.

Cheers

[TraceyHand]

mmmmmmm...curry and beer...
sounds good to me

*puts Ian's address into streetmap*

[leehack]

mmmmmmm...curry and beer...
sounds good to me

*puts Ian's address into streetmap*
His name is Damien - sheesh.

[Legends]

mmmmmmm...curry and beer...
sounds good to me


You'll have to fight our 14 year son (who's eating for England) for it.:eek: :D

[parklifeclothes]

Along the same lines, we have had a fair few people coming into the shop and saying "I live in Whitby and went to York/Leeds and brought these and they don't fit/don't like the colour" and then expect us to swap/exchange them so that they don't have to go back to York/Leeds.
Have had a few 'customers' also come back saying I brought this item last year and it doesn't fit now as I put it away and forgot about it, can I swap it.

Do people think shop keepers have an endless supply of big fat cigars?:confused:

[leehack]

Do people think shop keepers have an endless supply of big fat cigars?:confused:
If they are tobacconists yes, without a doubt.

I blame Marks & Sparks for it personally.