"Prompts" not working properly (bug?)

[murf]

We have products that have "prompt" additional info that has to be entered when adding the product to the basket.

When adding the info at the prompt, the product is added to the basket and then returns to the shopping page as normal.

When we then select "view basket" the information at the prompt is not in the basket and has to be added again in order to checkout.

Example product link.
http://www.thefreemason.com/cgi-bin/ss003333.pl?PRODREF=R0201&NOLOGIN=1

Any help would be appreciated.

Mike

[garyhay]

The buttons point to a src in the same folder (cgi-bin). Are they copied to the cgi-bin?

You also show an error on the page which could be the reference to the base files.

Check your act_primary for missing vars

[murf]

Gary

It seems as if this problem has started after the latest patch has been applied.

We had no problems previuos to this.

Regards

Mike

[garyhay]

Did you run the site upgrader

[garyhay]

Did you run the site upgrader.

Double check that some of your files and any ammended scripts have not being overwritten.

To get over this for just now just place a copy of the required graphics in the cgi-bin

[murf]

[murf]

Hi gary

Graphics....???

How will that sort out the prompt bug ?.......what graphics cant you see ?

Yes, we did run the site upgrader.

Many thanks

Mike

[garyhay]

Sorry Wrong Window

Wrong Thread

[garyhay]

But do check your scripts

[murf]

......checked everything (scripts)......

Still no good !!??

Help amyone ???

regards

[cdicken]

Hi Mike

Could you please go to Design | Text, click 'Go to' and go to prompt 2161.

Could you please copy the following into the field...

%s<INPUT TYPE=text NAME="%s" SIZE="%d" MAXLENGTH="%d" VALUE="%s" %s>

That will give you the correct value for the text field - hopefully that will sort it.