Address on the Invoices is in wrong line order

[memix]

When I send an email for a specific order MY company address shows as

Address 1
Address 2
Address 3
Post Code


BUT when the invoices are generated my address shows as :

Address 2
Address 1
Address 3
Post Code

In other words the address line order has changed. Where can I amend the Invoice and Packing note address lines?

[Ben]

Hi Jonathan

The address is taken from Business Settings | Company/Contact. If the address is shown correctly in the email but not in the invoice or packing list, it may suggest these reports have been edited. Attached below is a standard invoice report. Save this into your Actinic ecommerce v6 folder (making a backup of the existing invoice report first) and preview the invoice to check the address.

Ben

[memix]

thx - i will try

[memix]

Hi - it did NOT work. very strange

[Ben]

Is this a problem for each individual order? Have you customised any of the perl scripts?

[memix]

No

I have not touched any of the low level files which is why I find it odd that the emails go out fine but the invoices do not.

I renamed the invoice.rpt to .old and put your in the main directory. I also exited and then went back in to the program - Actinic Business V6.1.3 ???????

[Jan]

Could you post a screenshot of your business settings company details page and a screen shot of the invoice. That might give more of a clue as to what is happening. I have looked at the invoices as well and they definately print the company setup details in the correct order so something more subtle is happening here.

Regards,

[memix]

Jan

thx. I am going to change the order of my business settings address lines and will also change the email templates to see if I can frig it.

Will let you all know