Order made past its end

[Iain@TG]

I am having a similar problem to some of the other users but the error message I'm getting is different and I'm only using Actinic on one machine.

There was a problem with the site which meant that I uploaded the missing ActinicShipping.fil file and it started working again. Now, however, when I try to download orders I get this error message:

"An attempt was made to acces this order past its end"

I click OK and then get the error message I've attached. The orders are coming in but the credit card details are missing, what do I need to do so I can see them again and can get my orders out the door?

Many thanks in advance

Iain

[cdicken]

The error message you get is normally associated with Payment Service providers - but it sounds like you are not using a Payment Service Provider. Actinic is detecting the credit card part of the order is missing - and is misinterpreting that as an incomplete order.

Do you use a different machine to upload then to download? If so, then ensure that the details in 'Housekeeping | Security' are identical between the two machines.

If you just have one machine, then I would suggest removing all *.fil files from the 'SIte1' (or equivalent) folder on your PC, and also remove them from the 'acatalog' folder online. Then do a 'Web | Refresh Website'. This will take a while so you may want to do it last thing at night (or first thing in the morning).

[Iain@TG]

Chris

We are just using one machine so we'll give what you suggested a try and keep our fingers crossed :)

I'll let you know how it goes.

Iain

[Iain@TG]

I tried the refresh and it doesn't seem to replace the .fil files on the remote machine. Any ideas what's going on this is losing me sales :(

Iain

[Iain@TG]

I've copied the .fil files which the program has generated onto the web server manually and I get some way into the ordering process but when I get to selecting a delivery country it and click next I get an error page which says:

A General Script Error Occurred

Error: Error opening configuration file ./acatalog/ActinicShipping.fil No such file or directory

Any thoughts?

Iain

[cdicken]

I just managed to select a country fine. Are you still getting problems?

You had a problem with your network settings by the looks of things. Actinic does not look as if it had the correct path from cgi-bin to acatalog folder.

[Iain@TG]

I got it working again by uploading an old file that I have saved from a backup but why is it that Actinic seems incapable of uploading all the files automatically?

Just seems odd.

Iain

[cdicken]

What file was it you uploaded from the backup?