Another discount question

[jxm28788]

ok, I have a 'cart content' discount as follows -

Buy a label printer, get 10% off any labels you buy at the same time (based on value, no coupon, product group:printers, reward 10% off extra product, group:labels)

so far so good, been working well for ages.

Now I want a 'coupon' that gives 10% off the same labels if they spend over £40 (based on value, trigger £40, coupon enabled, product group:labels, reward 10% off)

again that works as expected.

The problem is if someone buys the label printer and labels AND uses the coupon - now they get 2 lots of 10% off!

I've tried 'misc/allow only one cart content per order', and while that does remove one of the '10%' discounts, it also only knocks 10% of the first label.

So I can either have 20% off all labels, or 10% off 1 label both of which are wrong. Is it possible to get it so it only applies on discount, but applies it to all labels?

[jxm28788]

it's been a week, so just bumping this up. Is there really no way to have a coupon discount and an 'auto' discount at the same time without them both taking effect?

[TraceyG]

I'm afraid that I think it is working as designed but I'm checking with our developers.

[jxm28788]

ok, can you think of a workaround that would acheive the desired effect?

[TraceyG]

I've discussed this issue with out developers and although it is working as designed, I've convinced them that there is an issue with how the 'only one cart contents discount per order' on the 'miscellaneous' tab is working.

I'm afraid that I can't think of a way of getting it to do what you want as everything I've tried will apply the discount twice. My only suggestion would be to run the two promotions at different times.

[jxm28788]

ok, thanks. :(