Customer email confirmation

[bekyed]

Hi,

My customers are not receiving emails for their orders in v4, v5 and v6.
Please help as i am frustrated.
Yes i have ticked the box to send receipts to customers and a confirmation to myself.

:(

[Jan]

Are you receiving emails? My email stopped working a few weeks ago and the solution was to change my smtp server, I had specified the one for my isp but had to change this for the my web site.

Regards,

[bekyed]

Hello Jan

yes we are receiving emails, even ones to confirm an order to us from catalog 'new order received at website since you last downloaded' but our customers arent receiving anything.
I have tried changing the smtp server but it says Mail server messages:

554-209.68.2.122 has not been authenticated to relay mail

Failed 1 554-209.68.2.122 has not been authenticated to relay mail

554 Connect to your mailbox before sending mail via this relay



Thanks.

[Jan]

It looks as if you need to contact Actinic support (free with support form on web site) and maybe your web site supplier, sometimes they don't allow you to access your smpt server but I think that you have to for emails to work - having said that ALL of my Actinic emails stopped working so maybe it's not that.

Regards,

[bekyed]

Hi Jan,

When people put in the orders, they get sent a confirmation
Where is the file that sends this confirmation?
What is it called?
I need to send this to my web host.
Thank you,

[Jan]

Sorry but I don't know. I expect someone else will be along in a while that does though.

[NormanRouxel]

Hi. It's been a while since I used V4 but the e-mail system hasn't changed much.

First thing to consider is "did all this work before". If so something has changed that caused this. Either at you or your ISP. If you can remember the date when things started to fail then that may prompt someones memory as to what they did around then.

Some things to check:-

Make sure that your e-mail address (in Business Settings / Company/Contact / Email Address) is in the same domain as your web-site. If your site is www.myco.com and you have a return address of me@hotmail.com then your ISP's e-mail server may reject that as it looks like someone outside your organisation is trying to use your e-mail server to send spam.

Have a look at your network settings ( Advanced / Network Setup ) and make sure the Mail SMTP server is the right one for your ISP (ask them).

If that's not the problem then tell your service provider (the technical details of how Actinic sends e-mails) that you have a Perl script that is trying to send e-mails to your customers by SMTP, to the SMTP server you saw in Advanced / Network Setup above, using the From identity as whatever you saw in Business Settings / Company / Contact / Email Address above and let them know what error messages you are getting.

There may be other reasons not touched on here that might be responsible that others may know about.

Norman.

[cdicken]

554 Connect to your mailbox before sending mail via this relay

This means your web host has switched to requiring SMTP authentification. This means it only allows you to send emails if you are connected via a dial-up connection. You need to talk to your ISP web host about perhaps relaxing this requirement for emails sent from the Actinic store.

[bekyed]

Hi Chris,

Here is the replies from www.pair.com (webhosting) are you familar with pair - anyone?

Hello,

If you are using a perl script on your pair account to send outgoing
mail, please make sure it uses the local "sendmail" program, rather than
an SMTP server. We ask that you make use of /usr/sbin/sendmail to
send outgoing mail from perl scripts.
Hello,

You would need to contact the author/developer or technical support for
the script in question for information on how to use the sendmail program
with your script.

Regards,
James


Please help anyone - we do not and cant afford to move to a different server.

[cdicken]

Elsewhere on this forum, I have seen people recommending you enter 'localhost' for the mail server in Actinic.

I have never tried it but, it might be worth a go.

[BSO]

I had a very silimar problem, very long story but basically..
I could not get order confirmation emails and if I could It would not allow me to send emails via catalog as well. Is was a case of one or the other or nothing at all.
After many emails with tech support it was decided that I should utilise the sendmail feature of my server.
This did not work at all.

Then I saw this forum and tried using 'localhost' as the mail server.

Now it all works without problems. Give it a try.

[bekyed]

Hi c dicken,

The localhost will still not work for sending emails from catalog.
How does sendmail work?
My isp has suggested this.
Its frustrating to say the least.

Wayne.

[bekyed]

Thanks BSO,

Any more advice is appreciated on the above matter.

[NormanRouxel]

Ask your ISP if the support the Perl Module Mail::Mailer. If thy do then you may be able to use that instead (but you'd have to patch a script).

Just for an exercise I recently tried removing the huge chunk of code that Actinic uses to send SMTP mail and replacing the lot with a few lines that use the Mailer routine (which calls sendmail on many systems). It worked fine. I did this on V6 but it would work on other versions too.

Actinics SMTP code is very low-level and would work on almost any system - I guess that's why they wrote it that way. The Mailer routine is much higer level and very easy to use.

Norman