v6 Missing checkout button images

[Mox]

I wonder if anyone can help ..... I see someone had the same problem on v8, although the solution doesn't fit for v6.

Basically all the checkout images have disappeared although orders will still go through ok .... I have been playing ALOT with various things to do with email receipts and the invoice at final checkout, although nothing related to this as far as I can tell.

Have put original Act_Order04.html back, although still no images.

Anyone have any ideas?

Many thanks

Michelle (currently going round the bend!) :rolleyes:

[Mox]

Ok, so I've made some "discoveries" although am no further forward.

I got the impression that it wasn't actually updating properly, so I made a few general changes to prompt a full upload.

It uploaded but gave me the error "An error occurred while merging files on the remote site. Diff file checksum error (calculated 11610, Expected 11794). Please refresh your website."

So I check the pages - buttons back.

I then do as it says and do another upload to refresh the site.

Go back, buttons gone again!

This is so not a good day! :confused:

[pinbrook]

if you are referring to the dirtbike store, i just placed a test order and all images show in the checkout.

test on a different pc and clear your cache

[Mox]

Hi Jo, no it's not DirtBikeStore (brothers site) - it's

http://s180278736.websitehome.co.uk/acatalog/index.html

I read in the archives to set the 'cgi script identifier value' from 1 to 2 and I've just tried that and it's now even worse - an order won't go through at all :(

PS - during this time I've had notification of orders pending which I haven't dared to download - will all this messing about (especially the 'cgi script identifier value' change) upset these orders ?

Many thanks
Michelle

[NormanRouxel]

Seems OK for me.

[RuralWeb]

All working ok for me as well

[pinbrook]

it took me to paypal with image intact

[RuralWeb]

Looks like we are all entered into the comp now:D

[Mox]

LOL thanks guys! It's working for me too now! :rolleyes:

Am I safe to download my orders or will all this messing about (especially with the 'cgi script identifier value' change) have upset my pending orders do you think?

Thanks!
Michelle

ETA - husband (sat behind me not too far away!) still can't see buttons and has an "error on page".

How can that be? He's removed all cache etc and even rebooted.

Still seriously confused! :confused:

[pinbrook]

Looks like we are all entered into the comp now:Dtrouble is i didn't use my real email :rolleyes:

[RuralWeb]

Looks like Norms won then as I used a false email as well:(

[Mox]

Sorry guys.... it's still funky!

My husband (sat behind me not too far away!) still can't see buttons and has an "error on page"

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How can that be? He's removed all cache etc and even rebooted.

Still seriously confused!

[RuralWeb]

it's still funky!Only on your pc by the looks of it - find some others to check it on

[Mox]

I've worked out why.... he was accessing from the main competition page and I hadn't changed it from ca000001.pl to the new ca000002.pl :rolleyes:

Ok, so last question .....

Am I safe to download my pending orders given that I changed the 'cgi script identifier value' from 1 to 2 ??

Many thanks!

[RuralWeb]

yes ......

[Mox]

Many thanks Mal .... yep, they all downloaded safely ...... phew! :D

Thanks all once again for all your help

Michelle

[Mox]

You're not going to believe this ..... I've just uploaded the tiniest change to Design | Text | Invoice address and the buttons disappeared again.

I did another upload, another full Refresh Website .... still no buttons.

I then did a 'Configure Website Details' in desperation .... and one minute I see buttons and then on the next check I don't. :(

This is madness .... I need to make ongoing little adjustments to the site yet this is making me scared to do them!

Anyone have any ideas

a) what to do and
b) why this keeps happening?!


Many thanks
Michelle

[cdicken]

The checkout works fine - you just have HTML buttons in your checkout rather than image buttons.

You might have restored an original set of templates to your store's site folder, which has reset all the layouts in the checkout back to the default.

TBH it's working and looks fine so I wouldn't touch it.

[Mox]

Hi Chris, many thanks for looking at it; although I'm unconvinced it's ok. This is what I'm seeing in IE 7; it looks a bit better in FireFox apparently.

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Bottom left of screen, I get "Error on Page" (Line 18. Char 1 Object Expected http://s180278736.websitehome.co.uk/cgi-bin/ca000002.pl )

Also the text formatting has gone from all the checkout pages.

Also, in Design | Options | Navigation - all the buttons are showing as gifs and when I go to site1 and open the button images they all open as gifs so I'm confused about that too!!

[cdicken]

Attached is what I see - it all looks fine in IE. You are trying to link to it via a screwy way again. Hopefully your version of v6 is the last one that was released so you have a 'Help | Troubleshooting' option. If you do, go to it and select 'Purge Session Files'. Then try looking at the page again.

With regards the selected in 'Design | Options | Navigation', the templates currently loaded into your Site1 folder all display text links rather than images. You need to do the following to see images:

In Windows Explorer go to C:\Program Files\Actinic Ecommerce v6\Formats\Themes\Business
Copy Act_NavigationItem.html to the clipboard and paste it within the Site1 folder

[Mox]

Thanks again Chris .... it didn't work, although I do now know what the problem is ... I just don't know how to fix it!

When I originally uploaded to my 1and1 webspace, I tried to upload to my subdomain/sub-directory: http://www.domain.co.uk/acatalog/ and /cgi-bin

I couldn't get it to work so I abandoned that idea and uploaded to my root space: http://s180278736.websitehome.co.uk/acatalog etc

I noticed just now that all the gif's are trying to load from http://www.domain.co.uk/acatalog/ yet when I go into Catalog, nowhere can I see this referenced - everywhere in network settings is now pointed to http://s180278736.websitehome.co.uk

So, as a temporary fix, I've just uploaded the gif's to http://www.domain.co.uk/acatalog although I still see Done (Error on Page) in the bottom left corner.

Where in Actinic would it still be picking up http://www.domain.co.uk instead of http://s180278736.websitehome.co.uk if not from Network Settings?

I'm wondering if it's still trying to reference the old cgi-bin aswell

Many thanks again
Michelle

[cdicken]

That 'Purge Session Files' thing I recommended should fix this. Your problem is that you have a cookie on your PC that is remembering that the site used to be on 'winacabin.co.uk'. The purge session files will fix this.

[Mox]

Ok, that makes sense, although Purging the Session Files didn't fix it. I've also cleared out all temp files from my PC and rebooted yet I still have the yellow triangle in the bottom left corner of screen and when I mouseover the options, that yellow triangle gets accompanied by the "Error on Page" message that refers to the ca000002.pl file as before.

When the first cart page appears, I can also still see (bottom left) the image files loading from http://www.domain.co.uk/acatalog instead of http://s180278736.websitehome.co.uk/acatalog

The panic is off, as everything works, although I also don't want customers to lose confidence by that warning triangle.

So, I have purged and then refreshed the whole web site. I've also cleared out all temp files etc. Is there anything left to try?!!

[cdicken]

Michelle

Please delete all cookies held in your browser, then go to http://s180278736.websitehome.co.uk/acatalog directly and try again.

There's nothing wrong with your hosting. The issue is that there is a cookie in your browser for this store which thinks your 'acatalog' folder is at winacabin.co.uk rather than websitehome.co.uk.

[Mox]

Hi Chris, many thanks for this.

I have actually deleted cookies many times (in fact all history), I've rebooted etc .... still that warning triangle.

I take it you don't see a warning triangle in the bottom left of screen?

If not, then that's good enough for me!! :)

Thanks once again
Michelle