Correcting errors / customer orders

[rapieriiia]

I have a customer order outstanding, where the customer has paid a deposit of £100 for an item, and will pay his balance upon collection.

Unfortunately an error has been made in the sale screen, and it shows the £100 deposit, then the £300 balance paid immediately after it.

I could not recall the order, and even if I could I would not know how to go about correcting it. Once I had reset the z, I could recall the transaction. Unfortunately my z print shows more money taken than was actually in the till.

Ideally this situation won't occur again, but unfortuantely it's bound to. What I need to know is how to find the transaction, and correct the error preferably before the z read.

With the particular one, I need to remove the £300 'balance' payment, as Actinic currently shows no money outstanding. I cannot refund this now, as the z has been taken, and I don't want another dodgy z read.

Thanks for your help

Nick.

[Andy D]

Hi Nick,

Unfortunately when a transaction has been made you can not recall it and refund it, I guess this is more for security reasons then anything else. Your best option would be to complete a refund for the amount so your reports will balance out.

Thanks,

Andy

[rapieriiia]

Hi Andy,

That seems fair enough, however what do I do with the transaction to void it?

In this case EPOS shows that the item has been paid in full, but in fact only 25% has been paid. I can't alter it at all. The is a possibility that when our customer comes to claim his goods, that he is given them without any futher money collected as our records are wrong.

Thanks

Nick.

[Andy D]

Hi Nick,

I’d suggest doing a full refund and then putting the order through again making a deposit of only 25%

At least then your have a customer reference for it when he comes in to pick up the item and pay the remainder.

Thanks,

Andy