Network settings for Zen

[Artisan]

Hi

I assume that somebody here has successfully input the network settings for a hosting package at Zen Internet? I'm trying to configure v9 to upload to a client's server and I'm having all sorts of problems with the cgi-bin location and permissions - if some helpful soul could post their settings (minus the sensitive information of course!) I'd be eternally grateful.

Malcolm

[leehack]

They don't have a very apt name if you can't get them to work do they. I've never heard or seen them being used personally.

[Darren B]

can you paste your settings here that you already have.

Are you using zens window hosting or linux. One thing i tell everyone, never use the default ftp accounts. This normally gives you full access to the server not just your web root. Actinic requires different settings if you use this. You really only want access to the public_html or similar section on your server, basically the place your index.html file is

[Artisan]

These are the (incorrect) settings I have so far - I can't really disclose the domain so anything too specific is in square brackets:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST mailhost.zen.co.uk
WEBSITEURL http://www.[domain].co.uk
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED true
SMTPUSERNAME enquiries@[domain].co.uk
SMTPPASSWORD [password]
CATALOGURL http://www.[domain]/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.[domain]/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.[domain].co.uk
FTPUSERNAME [username]
FTPPASSWORD [password]
PATHTOCGIBIN cgi-bin/
USEPASSIVEFTP false
FTPPATHFROMCGITOCATALOG

It's a Linux account and the error I'm getting is "Unable to move to the cgi-bin directory "/cgi-bin/" on the FTP server"

The cgi-bin is in the public_html directory, as is acatalog. Permissions are set to; cgi-bin 755, acatalog 777.

Malcolm

[guccij]

They don't have a very apt name if you can't get them to work do they. I've never heard or seen them being used personally.I don't know what they're like for hosting, Actinic or otherwise, but I can confirm that they are the best ISP in the UK by a long chalk.

[guccij]

I might be wrong, but I thought the cgi permissions are 775. That's what mine are, anyway.

Some of my network settings are different from the ones you've posted as well, but maybe it's a host specific thing?

e.g.

IGNOREPASSIVEERRORS false

and

USEENHANCEFTP true
FTPCLIENTTIMEOUT 15000
FTPRETRYDELAY 3000
FTPSILENT true
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 25000

and

PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG /acatalog/

[pinbrook]

PATHTOCGIBIN cgi-bin/shouldn't that be /cgi-bin/

USEPASSIVEFTP falseshould be true

i assume there is a cgi bin?

i hope the smtp password is not the live one?

[Darren B]

Also i come back to my comments about your ftp account.

As i said actinic will need different paths if you use the main ftp account that sees all your web space.

Go to you cPanel, ftp accounts, enter a username and password, then under the directory part remove the username from the path to just leave public_html

I wrote a kb article for cPanel v11 here http://www.tametheweb.co.uk/knowledgebase/?View=entry&EntryID=7

then use this username and password in actinic.

And the cgi-bin should be 755

[Artisan]

i hope the smtp password is not the live one?
lol, no, it's ******** :p

Malcolm

[Artisan]

I don't know what they're like for hosting, Actinic or otherwise, but I can confirm that they are the best ISP in the UK by a long chalk.
Absolutely, I've had my broadband with them for many years, and I can't fault them.

You're right about network settings being hosting specific - I can set them up for my hosting in minutes :)

Malcolm

[Artisan]

Darren - thanks for the info, I've set up a new FTP account with full access, I'm waiting for it to become live.

Malcolm

[Darren B]

Darren - thanks for the info, I've set up a new FTP account with full access, I'm waiting for it to become live.

Malcolm

Full access, i hope not - Access only to the puiblic_html area of your site. This should also be live as soon as you add it.

[Artisan]

Full access, i hope not - Access only to the puiblic_html area of your site. This should also be live as soon as you add it.
Sorry, I meant full access to public_html, as opposed to leaving in the subdomain derived from the username :)

However, the cgi-bin stuff is now sorted (at last partly due to your help, Darren, many thanks), which just leaves the matter of getting email through the test. I've confirmed with Zen's support that I've got the correct settings, and I've also got them working in Outlook Express, but the settings test is having none of it.

I know this can sometimes happen prior to the first upload, so I'm getting the OK from the client to send the site up to the server, there's a small chance of it working.

Malcolm

[Artisan]

Woohoo - everything's working :D

When I get a chance, I'm going to send a set of instructions to Zen for their knowledge base, hopefully this will help other Actinic users.

Malcolm

[Darren B]

Glad its sorted, and good idea getting them to include it

[Duncan Rounding]

List the full working settings (minus passwords) etc here now for future searches.

[Artisan]

Here are the network settings that work with Zen Internet:

HTTPPROXYMODE 0
HTTPPROXYADDRESS
HTTPPROXYPORT 80
HTTPPROXYUSER
HTTPPROXYPASSWORD
FTPPROXYMODE 0
FTPPROXYADDRESS
FTPPROXYPORT 21
FTPPROXYUSER
FTPPROXYPASSWORD
SCRIPTID 1
SCRIPTEXT .pl
SMTPHOST [username].myzen.co.uk
WEBSITEURL http://www.[domain]
IGNOREPASSIVEERRORS true
USERELATIVECGIURLS false
PATHTOPERL /usr/bin/perl
USEENHANCEFTP false
FTPCLIENTTIMEOUT 5000
FTPRETRYDELAY 3000
FTPSILENT false
FTPMAXRETRIES 3
FTPCONNECTTIMEOUT 15000
SMTPAUTHREQUIRED true
SMTPUSERNAME [mailbox username]
SMTPPASSWORD [mailbox password]
CATALOGURL http://www.[domain]/acatalog/
ONLINESTOREFOLDERNAME acatalog
CGIBINURL http://www.[domain]/cgi-bin/
PATHFROMCGITOCATALOG ../acatalog/
CODEBASE ./
FTPHOST ftp.[domain]
FTPUSERNAME [FTP account name]@[username].myzen.co.uk
FTPPASSWORD [FTP account password]
PATHTOCGIBIN /cgi-bin/
USEPASSIVEFTP true
FTPPATHFROMCGITOCATALOG

The email part of the network settings test failed, but as I've found before with Actinic, it will test OK after the first upload.

Malcolm

[Artisan]

... and here's an Advanced Network Setup panel version...

Server details:
Catalog URL: http://www.[domain]/acatalog/
CGI-BIN URL: http://www.[domain]/cgi-bin/
Codebase: ./
Path from CGI-BIN to Online Store Folder: ../acatalog/

FTP Details:
Server Host ftp.[domain]
Username: [FTP account name]@[username].myzen.co.uk
Password: [FTP account password]
Path to CGI-BIN: /cgi-bin/
Path from CGI-BIN to Online Store Folder as viewed by the FTP Server: leave blank
Use Passive FTP Transfers: tick

Common Settings:
Web Site URL: http://www.(domain)
Online Store Folder Name: change if required

Script Settings:
CGI Script ID Number: 1
Extension: .pl
Path to the Perl shell: /usr/bin/perl
Use Relative CGI-BIN URLs in Catalog Pages: leave unticked

Upload Settings:
Ignore Passive Transfer Errors: tick
Use Enhanced FTP: leave unticked

Email Settings:
SMTP Server: [username].myzen.co.uk
Username and Password Required: tick
Username: [mailbox username]
Password: [mailbox password]

Malcolm